Regional IT Support Specialist II

Job title: Regional IT Support Specialist II in Chicago, IL at Gensler

Company: Gensler

Job description: At Gensler, we design for people. We leverage our global perspective and local presence to innovate at every scale. We’re not just designers. We’re tinkerers, craftspeople, visionaries, innovators, and thought leaders. Fueled by passion and entrepreneurial spirit, our people bring new ideas to solve the world’s most challenging problems, like designing a more resilient, inclusive, and equitable future for our communities and cities.Our people-centered, “People First” culture and “One Firm-Firm” motto promotes integrated teams that unite to shape the future of cities. Gensler’s vision is to “Create a Better World through the Power of Design,” and we do that by our deep commitment to our clients and by fostering a collaborative, diverse, and inclusive environment that enables our people to create impactful solutions together.Your RoleThis is an on-site position based in our Chicago office, supporting locations across the North Central region. Standard business hours are Monday through Friday, 8:30 AM to 5:30 PM.This position demands a self-starter and a skilled communicator (written and verbal) who can effectively manage and prioritize support tasks in a dynamic team. The individuals within this team demonstrate a high sense of ownership, urgency, and collaborative attitude. Successful specialists are dynamic, empathetic, and can apply a broad range of technology knowledge and acquired understanding of our creative business, IT scope and that of our technology ecosystem towards timely support with focus on collaborative approach and client satisfaction.What You Will DoI. Build and maintain current knowledge and understanding of core IT infrastructure in place at Gensler - including Endpoint, Storage + Server, Networking, Security and AV technologies - to be able to work effectively and deliver results. The following highlights key system-based tasks.

• SCCM based Windows endpoint imaging, management, and software deployment and maintenance.


• JAMF based MacBook imaging, management, and software deployment and maintenance.


• Depot-based Lenovo and Apple device repair coordination.


• Active Directory based user and folder security management.


• Assistance with installation and maintenance of End Point, Server, Storage, Networking and Security related equipment within regional IT infrastructure.


• Perform data audit routines on Panzura, NetApp and Azure Files based storage systems.


• ServiceNow and other communication channel-based first and second level support requests, while adhering to established practices and protocols for resolution.


• Citrix based cloud desktop support.


• Intune based enrollment support for Gensler and personal mobile devices.


• Remote access support based on GlobalProtect VPN and PingID based MFA.


• Meeting guidance & scheduled + on-demand assistance for Microsoft Teams and Zoom.


• Maintenance of Crestron, Q-SYS, Logitech and Barco AV equipment.


• Occasional after hour & pre-scheduled weekend support for maintenance activities upgrade initiatives.

II. Build and maintain current knowledge and understanding of Gensler’s workflows including ecosystem of productivity apps - used in conjunction with web-based collaboration platforms and our virtual computing platform - to be able to address support requests related to them. Primarily these apps/web-based platforms include:Microsoft 365 based apps and collaboration platforms like SharePoint, Teams, OneDrive & OneNote.Adobe Creative Cloud based suite of apps.Autodesk apps including Revit & AutoCAD and web-based collaboration platforms including BIM 360 and PlanGrid.Additional design technology apps including Rhino, SketchUp, Enscape and Twinmotion, etc. focused on BIM, Computational, and Visualization workflows.Bluebeam Revu and StudioIII. Demonstrate value with aptitude to learn, grow and lead to enhance design and delivery workflows. The following represents examples of such actions and behaviors.Onboard new staff.Maintain and manage inventory of endpoint, peripheral and AV equipment.Develop an understanding of the creative business and build rapport with the stake holders as internal clients to be able to gauge skill gaps and provide best hands-on support and in time coaching.Hold workshops to elevate technology best practices.Accept special project assignments and travel requests as deemed necessary by Regional IT Director.Seek and leverage learning opportunities to build subject matter expertise and contribute to championship initiatives.Consistently represent the team with punctual, ethical, and professional behavior.Your QualificationsEducation:Bachelor’s or Associate Degree in Computer Engineering, Computer Science, or related field preferred, or equivalent experience/military training.Experience:7-10 years of experience focused on enterprise IT operations and support.Strong knowledge and hands-on experience with Windows (10 & 11) and Mac OS based imaging and app deployment platforms.Substantial experience with troubleshooting Microsoft 365 apps and Adobe Creative cloud apps on Windows and Mac OS endpoints.Basic knowledge and understanding of enterprise networking including LAN, WAN and WI-FI environments, VoIP devices & Soft phones.Basic knowledge and understanding of mobile device management platforms (e.g. Intune) for Apple iOS and Android devices.Basic knowledge and understanding of virtual server and desktop environments.Familiarity with operation of Autodesk products (e.g. Revit, AutoCAD, BIM 360, Dynamo, PlanGrid etc.) and other design apps like Rhino, SketchUp etc.Basic understanding of ITIL.Soft Skills:Strong people, time management, communication, and organization skills.Aptitude for service, building relationships and managing expectations.Ability to multi-task, ‘think on your feet’, learn quickly and react to situations decisively & effectively in a fast-paced work environment.Ability to work independently and in a team.Ability to responsibly lift, move and install equipment + peripherals throughout the office including in MDF/IDF racks and maneuver mobile carts.Aptitude for wire management with ability to maneuver the same under counters and in tight spots.Qualifications Considered a Plus:Hands on knowledge of SharePoint and PowerBICompTIA A+ Certification in desktop support or similarApple Certified Support ProfessionalCertification in Cisco, Windows Desktop or Server, VMWare, ITILAbility to travel within the North Central Region quarterly or as needed.**The base salary range is $60,000 to $85,000, commensurate with relevant experience. In addition, standard will be offered, and employees will be eligible for bonuses.*This role is in-person within our flexible culture. We look forward to working with our new Regional IT Support Specialist II in our incredible .Life at GenslerAt Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Awareness Week,” our offices reflect our people’s diverse interests.We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual base salary range has been established based on local markets.As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.

Expected salary: $60000 - 85000 per year

Location: Chicago, IL

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