Customer Success Associate

Job title: Customer Success Associate in Rosemont, IL at Libra Solutions

Company: Libra Solutions

Job description: We are currently recruiting full-time Customer Success Associates to process inbound calls for our Customer Success team. Qualified candidates will be energetic, customer centric, detail-oriented individuals who value a strong company culture. Candidates must be able to work the 9:30am – 6:00pm PST shift. This position can be worked remotely from a quiet home office.POSITION RESPONSIBILITIES

• Answer a high volume of inbound support calls generated through a variety of media channels from consumers interested in discussing their active applications.


• Provide excellent customer support through effective online chat communications


• Accurately document and present information regarding our products and services during phone calls resulting in on-boarding of new customers


• Meet customer service goals and key performance call center metrics while working accurately and efficiently


• Communicate clearly and show empathy when listening to customers and addressing their concerns

• High School degree or equivalent; some college preferred


• 1-2 years of experience in a high-volume call center environment


• 1-2 years of relevant sales experience


• Computer proficiency with minimum typing of 35wpm


• Must be able to handle a high call volume while maintaining high performance goals


• Experience using online chat in a high-volume call center


• Ability to work in a team environment, follow call scripts and procedures, adapt to change, and balance multiple priorities


• Excellent interpersonal, verbal, and written communication skills required


• Bilingual in Spanish is a plus


• Must be available to work the 9:30am – 6:00pm PST shift

Expected salary:

Location: Rosemont, IL

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