Internet Manager

Job title: Internet Manager in Merrillville, IN at Southlake Auto Group

Company: Southlake Auto Group

Job description: Southlake Nissan/Kia/Mitsubishi is growing and building our Internet Department. Thus, looking to add a Internet Manager for a full-time position. Previous experience is not necessary yet preferred. Applicants with Customer Service or Retail Sales experience tend to immediately excel. The ideal candidate must be responsible, reliable, a team-player, a quick learner, comfortable on the telephone, able to multi-task, focused, and able to handle a fast-paced environment. Although the schedule is flexible, the Candidate must also be available on Saturdays and some holidays which may be remote from home.Southlake Auto Group provides a safe and respectful work environment. Therefore, Candidates are required to pass a background check and provide references prior to employment. Weekly salary is based on previous experience with the ability to exceed salary with a structured commission plan.The ideal candidate must be:

• Comfortable on the phone


• Responsible


• Reliable


• A team-oriented worker


• Quick Learner


• Be able to multi-task


• Focused


• Organized


• Handle a fast-paced environment


• Able to work Saturday’s and some holidays

• Medical, Dental & Vision Insurance


• 401K Plan


• Paid time off and vacation


• Short/Long Term Disability


• Growth opportunities


• Paid Training


• Employee vehicle purchase plans


• Long term job security


• Health and wellness


• Discounts on products and services

• Answer customer calls and establish follow-up with sales appointments.


• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.


• Provide customers with initial product information and direct them to the appropriate dealership resources.


• Present initial financing options based on customer needs.


• Follow up with leads that are not ready to make an appointment or no-show.


• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.


• Utilize CRM tracking system daily.

• At least one previous role based in customer service experience


• Excellent teammate with collaborative attitude and eagerness to improve


• Prompt and courteous demeanor


• Positive and hardworking personality


• Strong computer skills


• Valid driver’s license

Expected salary:

Location: Merrillville, IN

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