Senior Client Operations Support Manager - National Remote

Job title: Senior Client Operations Support Manager - National Remote in Dallas, TX at UnitedHealth Group
Company: UnitedHealth Group
Job description: UMR, UnitedHealthcare’s third - party administrator (TPA) solution, is the nation’s largest TPA. When you work with UMR, what you do matters. It's that simple . . . and it's that rewarding.In providing consumer - oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record - breaking growth.Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast - paced and highly diversified career.We are seeking a Senior Client Operations Support Manager who will be a dynamic leader, leading a team of 3 - 5 managers and an Operational Support Analyst focused on supporting quality, mentoring, and onboarding initiatives for the COS (Client Operations Support) team.This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 AM - 5:00 PM in their time zone. It may be necessary, given the business need, to work occasional overtime / additional hours.You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:

• Manage, mentor, lead, train, and support across multiple teams and leaders within client operations support
• Monitor / oversee and lead end - to - end, complex workflows relating to mentoring, training, and quality within our client operations support team
• Set priorities for and document team goals, direction, decisions, key metrics, etc. for internal and external use and support leadership reporting
• Support resource allocation and alignment to projects for assigned team and Leaders
• Drive mitigation and resolution of risks and issues; escalate deliverable delays and risks / issues to leadership, as needed
• Monitor employee performance and provide actionable feedback to promote employee improvement and growth
• Oversee the team in the creation and maintenance of process and procedure documents
• Identify and resolve operational problems using defined processes, expertise and judgment

While this role has serious impact, it is not easy. Deadlines can be intense and having a keen attention to detail is critical to maintaining workflow and project timelines.You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

• High School Diploma / GED with equivalent work experience
• Must be 18 years of age OR older
• 3+ years of customer service
• 3+ years of experience as a Manager, which includes monitoring employee performance and provide actionable feedback and resolving operational issues
• Experience in utilizing analytical skills to support independent decision making, accountability, and visualize downstream impacts to workflow OR deliverables
• Microsoft Word (ability to create, edit, save, and send documents)
• Microsoft Excel (ability to create, edit, save, and send spreadsheets)
• Microsoft Outlook (ability to create, edit, save, and send correspondence)
• Proficiency with Windows PC applications and Microsoft Teams (ability to use it to effectively communicate with team)
• Ability to work any of our full time, 8-hour shift schedules during our normal business hours of 7:00 AM - 5:00 PM in your time zone from Monday - Friday. It may be necessary, given the business need, to work occasional overtime / additional hours.

Preferred Qualifications:

• Be OR Have been a UMR employee (UMR is a UnitedHealthcare third - party administrator (TPA) solution)
• Experience with client operations support team within UMR
• Committee and project experience relating to the client operations support team
• Understanding of COBIS for reports
• Experience with My Learning development and maintenance
• Experience with Microsoft SharePoint development and maintenance
• Project management experience
• Microsoft OneNote (ability to create, edit, and set up new tabs)
• Six Sigma certified

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Work with minimal guidance; seeks guidance on only the most complex tasks
• Proven ability to communicate effectively, understand information and speak clearly and professionally
• Cast a positive leadership shadow that will drive excitement and high performing results

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter PolicyThe salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO
Expected salary: $89800 - 176700 per year
Location: Dallas, TX
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