Senior Operations Engineer - Fusion Center

Job title: Senior Operations Engineer - Fusion Center in Palo Alto, CA at Jack Henry & Associates

Company: Jack Henry & Associates

Job description: General informationPress space or enter keys to toggle section visibilityJobID15844Position LevelIndividual ContributorTeamInformation TechnologyWorking TimeFull-TimePosition TypeRegularTravel Requirements10%Workplace TypeRemoteDescription & RequirementsPress space or enter keys to toggle section visibilityAt Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.We are seeking a talented individual to join the team that monitors the infrastructure and networks that enable the enterprise security fusion center operations. This is a high-functioning team that works behind the scenes to enable our observability and monitoring operations. This is a multifaceted operation employing layers of observability technology that monitors the availability and integrity of our networking, storage, cloud infrastructure, and servers. The ideal candidate brings well-rounded observability experience, a wide variety of technical expertise, and pride in knowing that their hard work keeps so much up and running.This position can be based to work out of any Jack Henry office or remotely from any US location. Travel may be up to 10% for meetings, trainings, and conferences. Salary range for this position is $84-125k, depending on candidate experience and geographic location.What you'll be responsible for:

• Designs and architects IT infrastructure solutions for incidents and problems.


• Managing the uptime of networks, such as LAN, WAN, Internet and/or data networks.


• Proposes and implements system enhancements (software and hardware updates) that will improve the performance and reliability of the system.


• Performs advanced troubleshooting of customer and internally-reported system problems.


• Writes system procedures, policies, and guidelines.


• Participates in on-call 24x7 support rotation.


• Manages and performs essential functions required for effective system backup and restore testing.


• Manages and performs periodic recovery testing of DR plans.


• May assist support groups with applications installed on various servers.


• Evaluates and recommends technology solutions for potential purchase to effect enhancements and efficiencies.


• Performs limited staff supervision of technical objectives.


• Assists less experienced peers.


• May perform other job duties as assigned.

What you'll need to have:

• Minimum of 6 years of experience in enterprise network observability, systems engineering, or infrastructure operations.


• Experience with Azure and/or GCP.


• Experience with Windows Servers and Storage technologies.


• Experience with packet capture and analysis (e.g. TCPDump, PCAPS, pcaps, Wireshark, Procmon).


• Experience with Cisco and/or Palo Alto networking, including a firm grasp of dynamic routing protocols and firewalls/network security.


• Experience with incident analysis using ticketing or incident response systems (e.g. ServiceNow, Splunk).


• Availability to serve in an on-call rotation.

What would be nice for you to have:

• Bachelor's Degree.


• UNIX/Linux experience.


• Experience with infrastructure monitoring tools like Datadog and Grafana with Service Now, Logs using Splunk and Google stack, performance and real user monitoring with AppDynamics, Thousand Eyes, and expertise in emergency response, alerting, chat, and notification systems including SMTP, Teams, or PagerDuty.


• Relevant certifications in networking, systems, and/or cloud administration.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.Why Jack Henry?At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.We demonstrate our commitment by offering outstanding to ensure the physical, mental & financial well-being of our people is always met.Culture of CommitmentAsk our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.Equal Employment OpportunityAt Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.Requests for full corporate job descriptions may be requested through the interview process at any time.

Expected salary: $84000 - 125000 per year

Location: Palo Alto, CA

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