Acumatica Senior Support Consultant (Remote)

Job title: Acumatica Senior Support Consultant (Remote) in Texas at NexTec Group

Company: NexTec Group

Job description: Role DescriptionMission:As a member of our Customer Care team, the Senior Support Consultant will work on existing customer support issues, including report writing, module configuration, break/fix support, testing, and training.Objectives (Key Outcomes)

• Complete assigned support tasks (independently).


• Maintain 75 percent or greater utilization on an average annual basis.


• Maintain Acumatica certifications and continue developing skillsets across modules.


• Continue to develop soft consulting skills.

• Support Acumatica ERP for existing customers.


• Responsible for report writing, product configuration, testing, and training.


• Establish and maintain “trusted advisor” relationship with customers. Negotiate resolutions to business/process/functional issues with business stakeholders.


• Achieve utilization targets while achieving high customer satisfaction.


• Demonstrate expert proficiency with at least one main focus area, and intermediate proficiency with an additional two focus areas, obtain appropriate certifications, and build industry expertise.


• Proactively communicate status, issues, and concerns to director, project manager, and/or architect/lead.


• Demonstrate strong verbal and written communication skills.

• A four-year degree in Business, Accounting, MIS, or equivalent required.


• Experience as a controller or a senior accountant is a plus.


• Detail oriented with strong analytical, numerical, planning, and reasoning abilities.


• Minimum of three years of implementation and support experience with Acumatica, with a specific module focus on one or more the following areas: Financial Core, Field Service, Project Accounting, Construction Management, Distribution or Manufacturing.


• Experience working with customer-facing business functions.


• Acumatica certifications are a plus.


• Experience with a consulting organization or a reseller is a plus.


• Strong collaboration skills.


• Professional demeanor.


• Excellent written, oral, and interpersonal communication skills.


• Flexibility with task assignments, priorities, and work environment.


• Open minded with a desire to learn.


• A quick thinker and a creative problem solver.


• The ability to work independently and on a team.

Expected salary:

Location: Texas

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