CCC Call Specialist I

Job title: CCC Call Specialist I in Newark, OH at Park National Bank

Company: Park National Bank

Job description: Description :We are recruiting candidates for our hybrid opportunity with our Customer Care Center team!Looking for candidates with availability to work shifts between 7:00am and 7:00pm Monday-SaturdayCandidates must live within driving distance of one of these two locations:

51 North 3rd Street, Newark OH or 105 West Vine Street, Mount Vernon OHCandidates selected for this position will be required to work onsite 1 day a week (Newark or Mount Vernon)

5-week training period is 8:00a-5:00p schedule

First week: Day 1 will be onsite in Newark, Ohio (required)

Training Weeks 2-5: Work onsite on Friday (Newark or Mount Vernon)*Internet Service Requirements for Remote Workers:

- Reliable cable-based Internet with a minimum 100 Mbps download speed

- Capability of using a wired connection to Internet Service Provider's equipment

- A Mi-Fi or cellular hotspot is not acceptedRESPONSIBILITIES

• Responsible for researching and resolving customer inquiries via telephone, Live Web Chat and/or email


• Provide customer support for electronic banking products and services, including Online Banking, Bill Payment, Mobile Banking, Messenger, Online Account Opening, and both Debit and Credit card inquiries


• Resolve customer inquiries and issues promptly regarding new accounts, existing accounts, loans, payments, automatic transfers, interest rates and investment certificates in a professional manner


• Complete and maintain related account maintenance


• Complete research and resolve documentation errors or discrepancies


• Cross-sell Bank services and supports all functions within the Customer Care Center


• Provides information to customers on Bank policies, procedures and programs


• Adheres to the Customer Care Center performance metrics to ensure service levels and customer expectations are consistently achieved


• Maintain and project the Banks professional reputation through professional and courteous interactions with customers


• Complete ongoing internal education opportunities to sustain broad base of product, service and technical knowledge


• Individually participates in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks


• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks


• Deliver a consistent, high level of service within our Serving More standards


• Other duties as assigned

• Interpersonal/Customer Service Skills


• Written and Verbal Communication


• Ability to understand and follow directions


• Adaptable to change


• Basic Computer Skills


• Organizational Skills/Detail Oriented


• Able to Multi-Task or Juggle Priorities

• PT positions are also available.

Expected salary:

Location: Newark, OH

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