Senior Product Manager, Enrollment & Onboarding

Job title: Senior Product Manager, Enrollment & Onboarding in San Francisco, CA at Hinge Health

Company: Hinge Health

Job description: Job Description:About this roleWe’re looking for a mission-driven Product Manager to lead our Enrollment & Onboarding (E&O) domain. This team plays a critical role in shaping the first moments of a member’s journey—from the moment they apply to when they take their first step in care.The E&O team’s mission is to guide applicants and members through an intuitive, streamlined, and efficient enrollment process, laying the foundation for long-term engagement and improved MSK health outcomes. Our onboarding experience ensures users feel informed, supported, and confident navigating the Hinge Health app and its suite of services.As Product Manager for E&O, you’ll define and drive the strategy for optimizing conversion, activation, and early engagement. You’ll collaborate closely with clinical, design, engineering, marketing, and data partners to build experiences that are clear, motivating, and clinically aligned.What You’ll Accomplish

• Define and drive the product vision, strategy, and roadmap for the Enrollment & Onboarding experience


• Launch experiences that grow our active member base, increase conversion to users’ first high value moment, and set users up for success with Hinge Health


• Turn data into actionable insights to define success metrics, validate hypotheses, and iterate quickly


• Balance near-term improvements with longer-term investments in extensible, modular architecture


• Drive alignment with cross-functional stakeholders across engineering, design, data, clinical, marketing, and go-to-market


• Advocate for member needs, ensuring that our enrollment and onboarding experience is as inclusive, supportive, and frictionless as possible

Hinge Health Hybrid ModelWe believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog-friendly workplace program.By submitting your application you are acknowledging we are using your personal data as outlined in theBasic Qualifications

• BS or MS (or equivalent) in Computer Science, Electrical Engineering, Business, Applied Mathematics, Statistics, or related field

6+ years of product management experienceLed an initiative from concept to launch with meaningful business impactExperience working in high-performing product teams, with a focus on cross-functional collaboration, early & rapid testing, and outcomes over outputSystems thinker, with the ability to abstract and identify patterns from complex use casesBusiness acumen, with the ability to translate business and clinical insights into strategic product decisionsTechnical fluency, with comfort understanding and discussing technical concepts and tradeoffs with engineersAdept at quantitative and qualitative methods to build user understanding and validate hypothesesPreferred Qualifications

• Onboarding experience

B2C or B2B2C product experienceCompensationThis position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. The annual salary range for this position is $180,000 - $270,000About Hinge HealthHinge Health is moving people beyond pain by transforming the way it is treated and prevented. Connecting people digitally and in-person with expert clinical care, we combine advanced technology, AI and a care team of experts to guide people through personalized care directly from their phone. Our approach is proven to reduce pain by 68%, prevent 42% of new opioid prescriptions, and avoid more than half of joint replacement surgeries. Available to 18M people, Hinge Health is trusted by leading health plans and employers, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, City of Boston, US Foods, and Verizon.Learn more atWhat You'll Love About UsInclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.Modern life stipends: Manage your own learning and developmentDiversity and InclusionHinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Expected salary:

Location: San Francisco, CA

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