Junior Digital Stylist

Job title: Junior Digital Stylist in New York City, NY at Alice + Olivia

Company: Alice + Olivia

Job description: The Junior Digital Stylist will primarily be based on our Customer care team to ensure we are delivering a wholistic and consistent level of service, regardless of where the customer decides to shop. Digital Stylist will develop a profitable client base of online customers through digital campaigns and customer outreach. Digital Stylist will create a seamless virtual client experience utilizing the retail selling culture.RESPONSIBILITIES:

• Answer + oversee all customer communication (phone, email, chat) and achieve desired KPIs, including customer satisfaction rating and overall response time
• Assist in the tracking, monitoring, and communication of business results
• Meet personal sales goal
• Ensure an elevated level of sales and service is practiced
• Introduce web customers to alice + olivia selling culture through various methods of communication such as email, phone, live chat, and text messaging
• Mirror retail CRM campaigns to ensure we are executing an omni strategy
• Build and maintain repeat clientele by utilizing digital personal client book
• Resolve customer issues in a professional and empathetic matter, always prioritizing the customer experience
• Maintain knowledge of fashion trends; merchandise assortment, and vendor information
• Consistently demonstrate a professional, polished, and knowledgeable manner
• Partner with warehouse, e-commerce + retail teams to avoid and resolve customer issues in a timely manner.
• Maintain and share feedback with all departments based on customer feedback and suggestions
• Coordinate with the warehouse to expedite order fulfillment using internal procedures and platforms.
• Manage multiple projects effectively and adaptable to new responsibilities and technologies
• Actively support Diversity, Equity, and Inclusion initiatives

QUALIFICATIONS:

• Sales
• Clienteling
• Customer Service
• Programs used but not mandatory: Zendesk, Excel, Fedex, Salesforce and KWI
• $20.00- $21,000 p/h plus comission (This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on numerous factors such as: experience and qualifications for the role, experience level, skillset, and balancing internal equity relative to other A+O employees.)

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands.

Expected salary:

Location: New York City, NY

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