Life Sciences Account Manager

Job title: Life Sciences Account Manager in Los Angeles, CA at Criterion Edge

Company: Criterion Edge

Job description: Life Sciences Account ManagerJob Type: Full-Time, Remote

Experience Level: 3–5 years of B2B account management and/or consultative sales experience

At Criterion Edge, we empower life sciences organizations—spanning pharmaceutical, medical device, and IVD companies—to meet their global regulatory and clinical documentation needs with confidence. Our expert-driven, flexible writing and strategy solutions help clients accelerate submissions, ensure compliance, and improve internal bandwidth. As a trusted partner we are committed to delivering exceptional service through a combination of deep subject matter expertise, best-in-class processes, and a collaborative approach.

As an Account Manager, you’ll be responsible for nurturing and growing relationships with our existing clients, solving client issues, and serving as a strategic liaison between client stakeholders and our internal teams. You’ll lead the coordination of repeat business, upsell opportunities, and cross-functional collaboration to ensure projects are executed efficiently at expected quality, giving clients exceptional value.

This is a mid-to-senior-level role ideal for someone with strong communication skills, high attention to detail, and a genuine interest in helping life sciences clients succeed. While you won’t be expected to serve as a technical expert, you will need to understand our service offerings and know when to involve the right internal technical stakeholders to move initiatives forward or solve problems.Key Responsibilities

• Own and grow relationships with assigned client accounts, ensuring satisfaction, retention, and expansion


• Identify and solve client issues, working with the projects team to dignose and propose solutions, and guarantee successful execution of solutions


• Identify upsell opportunities and collaborate with marketing and new business sales to expand client engagement


• Serve as the central point of contact for clients, coordinating internal resources including Project Managers, SMEs, and Finance


• Lead client meetings, including scheduling, agenda preparation, and follow-up


• Scope new opportunities by working with internal experts to develop accurate proposals and timelines


• Manage the invoicing process: turn hours reports into invoices, coordinate PO collection and ensure alignment between Sales, Finance, and Project Management


• Maintain accurate account data and activity tracking within HubSpot CRM


• Support onboarding of new clients and ensure a smooth transition to delivery teams


• Assist with contract creation and administration using internal templates


• Provide high-touch service and timely communication to all client and internal stakeholders


• Support reporting on account performance and key metrics for leadership review


• Perform other administrative and account coordination duties as needed

• 3–5 years of experience in client-facing roles such as account management, customer success, or consultative B2B sales


• Familiarity with the life sciences or healthcare industry a plus (but not required)


• Experience managing many accounts and projects in a fast-paced environment


• Strong interpersonal and communication skills—both written and verbal


• Ability to collaborate cross-functionally and influence without authority


• Excellent organizational and time management skills; ability to juggle multiple priorities


• Proficiency with CRM software (preferably HubSpot); experience with project management tools like Asana is a plus


• Proficient in Microsoft Office (Word, Excel, PowerPoint) and SharePoint


• Bachelor’s degree in business, communications, life sciences, or a related field preferred

Expected salary:

Location: Los Angeles, CA

Apply for the job now!

[ad_2]

Apply for this job