Customer Service Representative - State Farm Agent Team Member

Job title: Customer Service Representative - State Farm Agent Team Member in Philadelphia, PA at State Farm
Company: State Farm
Job description: Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Now Hiring: Customer Service Representative – Service with a Sales Edge!Bilingual (English/Spanish) PreferredAre you bilingual in English and Spanish and passionate about providing excellent customer service—while also having a knack for sales? We’re looking for a dependable, motivated, and people-focused individual to join our team as a Customer Service Representative.This role combines the best of both worlds: supporting clients with their insurance needs while identifying opportunities to offer valuable products and services.What You'll Do:

• Deliver exceptional service to both English- and Spanish-speaking clients
• Respond to client inquiries, process policy updates, and ensure high levels of satisfaction
• Identify client needs and offer appropriate insurance solutions
• Support retention and growth through cross-selling and account reviews
• Work collaboratively with the team to meet customer service and sales goals

What We’re Looking For:

• Bilingual: Fluent in both English and Spanish (spoken and written)
• Strong customer service and communication skills
• Positive attitude, attention to detail, and a team-player mindset
• Interest in sales and building client relationships
• Must hold or be willing to obtain a state insurance license (licensing support is available)
• Previous customer service or sales experience is a plus

What We Offer:

• Full-time opportunity with training provided
• Licensing support for the right candidate
• Competitive pay with performance-based incentives
• Supportive team environment with opportunities for growth

If you're ready to combine your love for helping people with the opportunity to grow in a service-oriented, sales-supportive role, we’d love to hear from you.This is a remote position.
Expected salary: $50000 - 70000 per year
Location: Philadelphia, PA
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