Service Provider Compliance Specialist - Remote

Job title: Service Provider Compliance Specialist - Remote in Philadelphia, PA at Aramark

Company: Aramark

Job description: Job DescriptionThe Service Provider Compliance Specialist plays a critical role in supporting operations by managing the day-to-day execution of the third-party service provider network. This role ensures that all services are delivered in a timely, cost-effective, and high-quality manner-fully aligned with field operations and client expectations. Working as a close partner to account teams, this individual monitors provider performance, ensures compliance with service and pricing standards, and supports issue resolution. They also contribute to the continuous improvement of the provider network through data-driven analysis, structured feedback, and proactive problem-solving.Job ResponsibilitiesOperational Execution

• Serve as the primary point of contact for service provider-related operational issues across assigned regions or trades.

• Coordinate with account operations teams to resolve service delivery issues, pricing discrepancies, or compliance concerns.

• Monitor key performance indicators (KPIs) for service providers, including response time, service completion, invoice accuracy, and system compliance.

• Conduct routine audits to verify delivery against service expectations and agreed terms.

• Maintain strong working relationships with assigned service providers, acting as both a compliance enforcer and a partner in continuous improvement.

• Conduct structured performance check-ins and gather field input to inform service provider scorecards and improvement plans.

• Identify outlier pricing or billing patterns through invoice review and data analysis.

• Collaborate with the Director to maintain pricing benchmarks and support provider negotiations.

• Bachelor's degree in Business, Operations, Supply Chain, or a related field preferred.

• 3-5 years of experience in service provider management, facilities operations, or service delivery oversight.

• Demonstrated ability to use data and field insight to drive service performance and accountability.

• Strong communication and relationship-building skills across internal and external stakeholders.

• Familiarity with enterprise systems used in service operations (e.g., CMMS, ERP,

Expected salary:

Location: Philadelphia, PA

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