Delivery Specialist-Temporary-Virtual

Job title: Delivery Specialist-Temporary-Virtual in USA at Alight

Company: Alight

Job description: Amazing Opportunity and Great Place to Work!Are you looking for a new opportunity to work in a goal-oriented team?Our storyAt Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”Our Values:Champion People – be empathetic and help create a place where everyone belongs.Grow with purpose – Be inspired by our higher calling of improving lives.Be Alight – act with integrity, be real and empower others.It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.Learn more at .About the RoleThe Delivery Specialist is accountable for supporting their team in providing outstanding service delivery for the enterprise. Manages projects to ensure timely completion of deliverables, achievement of objectives, and meeting or exceeding operational measures.Responsibilities

• Supporting end to end enterprise service delivery including agent pre-onboarding, licensing, contracting, and certifications.


• Handling complex tasks such as escalations, report analysis, and communication to key stakeholders independently.


• Managing projects, coordinating with clients, carriers, third parties, and other company services.


• Building personal domain, plan, and regulatory knowledge through formal learning and on the job learning experiences.


• Monitoring and tracking service-related metrics to ensure processes meet or exceed targets and identify process improvement opportunities.


• Managing multiple carrier agent readiness to sell processes.


• Partnering with carrier contacts to document the readiness process, communicate status updates, report issues/risks, and obtain resolution.

Requirements

• Show organization skills with the ability to multi-task and drive and prioritize own work.


• Exhibit skills in attention to detail, written and verbal communication, presentation, and problem solving. Have analytical, listening, and interpersonal skills.


• Enhanced knowledge of administrative systems and processes.


• Experience in the use of collaboration software tools in a remote office environment.


• Experience and education in business or equivalent work experience required.


• Enhanced to Expert knowledge of Microsoft applications Word and Excel, WebEx Teams, and Microsoft Teams.

Alight requires all virtual interviews to be conducted on video.Flexible WorkingSo that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.BenefitsWe offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.Our commitment to InclusionWe celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact .Authorization to work in the Employing CountryApplicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.Salary Pay RangeMinimum : 39,600.00Maximum : 73,600.00Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit:DISCLAIMER:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Expected salary:

Location: USA

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