Call Center Representative

Job title: Call Center Representative in Boca Raton, FL at American Behavioral Research Instit

Company: American Behavioral Research Instit

Job description: Benefits/Perks

• Competitive Compensation


• Paid Time Off


• Career Growth Opportunities

• Receive inbound calls and place outbound calls


• Identify the reason for the customer’s call, collect relevant information and provide solutions


• Upsell products and services when appropriate


• Use best practices in customer service techniques to develop rapport and build relationships with customers


• Document all customer interactions


• Attend trainings to maintain up-to-date skills and knowledge

• High school diploma/GED


• Must be a US Citizen and reside in the continental United States


• Previous experience as a Call Center Representative or in a similar role is preferred


• Excellent phone and verbal communication skills


• Understanding of active listening techniques


• Familiarity with Customer Relationship Management (CRM) programs


• Ability to work well under pressure


• Highly organized with the ability to prioritize projects and manage time effectively


• Multi-task on multiple programs at the same time

• Must have private, stable, reliable, high speed internet service


• Must have your own computer or laptop with at least 8 gigs of usable RAM


• No Chromebooks allowed


• Must use compatible headset


• Designated workspace free from noise and other distractions


• You must have child care for your young children during work hours, you are not allowed to watch or care

• Must have PC or Laptop with 8 gig of usable RAM or more (no Chromebooks)


• Speakers MUST work

• Hiring for 11:30am- 8pm est

Expected salary: $16.5 per hour

Location: Boca Raton, FL

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