Outbound Call Center Supervisor
Job title: Outbound Call Center Supervisor in Las Vegas, NV at Direct Solar
Company: Direct Solar
Job description: Are you ready to be part of a team that delivers exceptional customer experiences? Direct Solar, the top-rated solar installer in Las Vegas, is looking for a Call Center Supervisor to join us on our exciting journey. Enjoy a fulfilling career with benefits, competitive pay, and opportunities for long-term growth.As an Outbound Call Center Supervisor, you will be responsible for scheduling appointments over the phone with potential clients for our sales team. Utilize our innovative contact system to connect with a new potential client every 90 seconds on-site. We need a dynamic individual who can lead by example, providing training, mentoring, and coaching to maximize the potential of our call center agents. Hourly base plus commission with potential earnings of $90,000-$120,000+ per year for top performers. Training is provided to help you reach your sales goals. Full-time position, Monday to Friday, 9 am-4 pm in our Outbound Appointment Setting Department. This is an on-site position in Las Vegas, NV. Join us at Direct Solar and elevate your career to new heights!Responsibilities:
- Lead a team of call center agents to engage potential customers over the phone and schedule appointments for the sales team
- Utilize effective sales techniques to recommend additional solar solutions to customers
- Conduct thorough comparisons between Direct Solar's products and competitors' offerings to assist customers in making informed decisions
- Ensure prompt responses to emails and manage communication effectively
- Stay updated on competitor pricing, packaging, and products, while maintaining knowledge of Direct Solar's solutions
- Foster a collaborative team environment that encourages growth and development opportunities
- Participate in workshops and training sessions to enhance sales skills and product knowledge
- Demonstrate professionalism, courtesy, and respect towards all potential customers
- Provide training, coaching, and mentoring to the call center team
- Analyze data, recorded calls, and team performance to offer constructive feedback
- Report daily and weekly to the Director of Sales to track company metrics and targets
Qualifications:
Must haves:
- 1 year minimum experience in a leadership role
- 1 year minimum experience making outbound sales calls
- Vehicle
- Great organizational skills
- Strong computer skills
- A verifiable track record of success in past roles
Nice to have:
- Experience in the solar industry
About Company:
We started in 2018. We are based out of Las Vegas. Direct Solar is a locally owned and operated Residential solar company. We put our customers first. Going solar allows families and businesses to take control of their power bills, save money, and make an impact on the environment.We offer industry-best compensation plans, and we treat reps and installers fairly.An installer with 5-star Google reviews, Direct Solar is an EOE. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally recognized basis. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.Employees of Direct Solar must submit to a criminal history check, MVR check, and a 9-panel drug screen. Based in Nevada, not seeking Remote Employees.
Expected salary:
Location: Las Vegas, NV
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