Call Center Representative Senior

Job title: Call Center Representative Senior in USA at
Company:
Job description: It's more than a career, it's a calling. MO-REMOTEWorker Type: RegularJob Highlights:Hours: 8:30a-5p Monday - FridayRemote after 60 - 90 days in-office trainingMust be Metro-St. Louis localJob Summary: Answers incoming calls and performs triage of inquiries. Responds to escalated telephone and internet inquiries from customers seeking information or resources, with limited to no supervision.Job Responsibilities and Requirements:PRIMARY RESPONSIBILITIES

• Performs tasks using standards or knowledge acquired through experience. Serves as a resource to those with less experience.
• Collects relevant caller data to assist with measurement, tracking and reporting activities. Tracks inquiries, questions and answers and provides resolution. Identifies issues and offers solutions.
• Assigns, monitors and reviews progress of work. Monitors and reports compliance with policies and/or procedures.
• Oversees and evaluates orientation and training of assigned associates. May provide input in the review and evaluation of staff performance.
• Handles escalated calls using defined protocols and independent judgement to escalate more complex issues to the appropriate resource in order to rapidly resolve customer issues.
• Performs other duties as assigned.

EDUCATIONHigh School diploma/GED or 10 years of work experienceEXPERIENCE

• Two years' experience

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department: 8565000125 STLPO Centralize Contact CenterWork Shift: Day Shift (United States of America)Scheduled Weekly Hours: 40Benefits:SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law.
Expected salary:
Location: USA
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