Contact Center Fraud Representative (90 Days Onsite to Remote)

Job title: Contact Center Fraud Representative (90 Days Onsite to Remote) in Hoover, AL at Regions Bank

Company: Regions Bank

Job description: Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.Job Description:At Regions, the Financial Crimes Customer Service Representative responds to customer's inquiries or complaints regarding Financial Crimes products or services.Primary Responsibilities

• Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies


• Coordinates problem resolution with appropriate departments


• Informs customers of standard procedures or resolution of problem


• Works with either close supervision or under clearly defined procedures

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.Requirements

• High School Diploma or GED

Preferences

• One (1) year of customer service or related experience

Skills and Competencies

• Computer skills and ability to navigate various systems


• Customer service skills


• Strong verbal, written communication, and organizational skills


• Time management skills and ability to multi-task

Shift:

• The current shift will be Monday-Saturday 10AM-7PM CST. Off days will be every Sunday and then either Tues, Wed, or Thurs during the week. Week day off day is set but will be determined during training based on the needs of the business.

Additional Preferences:

• Experience with Financial Crimes/ Fraud is highly preferred.


• Prior experience in high volume Call Center Environment

This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.This position must be within a reasonable driving distance to a Branch, Consumer Operations, or Professional Office Building with the primary location being for Birmingham AL or Nashville TN. Regions will not provide relocation assistance for this position, and relocation would be at your expense. Exceptions to the geographic location requirement may be made for current Regions associates who work remotely.Position Type Full timeCompensation DetailsPay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.Job Range Target:Minimum:Median:Incentive Pay Plans: This job is not incentive eligible.Benefits InformationRegions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time


• 401K with Company Match


• Medical, Dental and Vision Benefits


• Disability Benefits


• Health Savings Account


• Flexible Spending Account


• Life Insurance


• Parental Leave


• Employee Assistance Program


• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.Location Details Riverchase Operations CenterLocation: Hoover, AlabamaEqual Opportunity Employer/including Disabled/VeteransJob applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

Expected salary:

Location: Hoover, AL

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