On Call Client Coordinator

Job title: On Call Client Coordinator in Gastonia, NC at Visiting Angels
Company: Visiting Angels
Job description: Benefits:

• Work from home
• Company parties
• Opportunity for advancement
• Training & development

Job descriptionVisiting Angels Gastonia Home Care Agency is looking to staff during our on-call hours. We currently have 2 positions available. This would be a perfect opportunity for someone looking for a flexible second job.
On-call schedule will be as follows:
The weekday position will be Mon-Thur 5p-8a.
The weekend position starts 4pm on Friday and goes until 9am Monday morning.MUST HAVE SCHEDULING OR CALL CENTER EXPERIENCEPRINCIPAL ACCOUNTABILITIES :

• Answer telephone professionally and courteously.
• Must be available at all times during the assigned shift to answer and handle calls appropriately from anywhere.
• Average volume of calls- Weeknights: 4-5 calls (usually between 5-8p and from 7-8a. You may occasionally have a call during the night and would need access to your phone at all times. Weekend: 10-15 calls. Times vary.
• You are required to have access to your phone at all times during shift.
• Schedule caregiver team for hours of service for clients and open hours/shifts on existing cases. Provide consistency in caregiver scheduling with clients.
• Fill open shifts from emergency call outs of caregivers.
• Maintain computer schedules and ensure timely data entry for clients and caregivers.
• Enter and maintain client and caregiver information in the database.
• Provide regular updates to the direct supervisor and office staff
• Provide email to office staff detailing nightly and weekend activity.
• Maintain positive relationships with all clients and their families, prospective clients, caregivers, prospective employees, fellow team members and referral sources.
• Maintain absolute confidentiality of all information pertaining to employees, clients and client’s families.
• Demonstrate dependability and reliability.
• Maintain professionalism, provides support and encouragement to the caregiver team.

SPECIFIC JOB KNOWLEDGE, SKILLS AND PERSONAL ABILITIES REQUIRED :

• Home care agency software experience preferred.
• High school diploma and two years of experience in an office setting, preferably in private duty homecare.
• Demonstrate proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other health care industry related software.
• Ability to listen and communicate clearly, fluently in English and diplomatically orally and in writing.
• Ability to remain flexible, resilient, calm and maintain a sense of humor.
• Ability to plan, organize, prioritize, delegate and accurately follow through in work activities with time constraints and interruptions to meet deadlines, as well as, work independently with a minimum amount of direction and/or supervision.
• Ability to generate goodwill for the Agency with staff, clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence.
• Ability to lawfully work in the U.S.
• Pays $175 per weekend.

Job Type: Part-timePay:
Weekday position: $175
Weekend position: $225Benefits:

• On-the-job training
• Opportunities for advancement
• Work from home

Schedule:

• Monday - Thursday 5p-8a
• Friday 4p - Monday 9a
• On call

Work Location: RemoteThis is a remote position.
Expected salary: $175 - 225 per week
Location: Gastonia, NC
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