Technology Operations Analyst: 1st Shift, Weekend Rotations

Job title: Technology Operations Analyst: 1st Shift, Weekend Rotations in Kansas City, MO at Children's Mercy

Company: Children's Mercy

Job description: Thanks for your interest in Children's Mercy!Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.OverviewTechnology Operations Analyst provides front-line support for all Tier 3 IT support. Including system monitoring and troubleshooting of IT Incidents/Requests. Analysts follows established processes and procedures from training plans, knowledge base articles and organizational documentation. Technology Operations Analyst provides customer service to staff on IT related issues, communicates in an accurate and effective manner, and escalates major incidents to Sr and Lead Analysts for guidance when needed. Analyst is an IT generalist and problem solver across all technologies. Analyst cross-trains with others to prevent single threaded support gaps in an ever-evolving technology landscape. Analyst provides support/analysis of local area networks, software, hardware, phone systems, faxing systems, paging systems, user training/support, knowledge article creation, and new technology project deployments.This is a day-shift, hybrid role with some onsite/weekend rotation responsibility.At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.Responsibilities

• Conduct day-to-day analysis, provide customer facing IT operations, and fulfill departmental workload in the form of Incidents and Tasks.


• Engages senior team members to resolve operational issues in a timely manner and works to develop new skills through mentorship and escalations.


• Participates on small projects to assist in technical implementation or troubleshooting for net new or expanding efforts at the hospital. Project work is typically well-defined and well documented.


• Identifies process improvements that help drive optimization and simplification in how we support the hospital.

Qualifications

• Bachelor’s degree in Computer Science or related field of study and 1-2 years' experience or


• High School diploma, or equivalent, and 5-7 years experience in lieu of a degree. Experience in customer support and/or Technical Support (preferred).

• ITIL Foundations Preferred


• CompTIA Network+ Preferred


• CompTIA Server+ Preferred


• MCSA or CCNA certification Preferred

Benefits at Children's MercyThe benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.Starting PayOur pay ranges are market competitive. The pay range for this job begins at $31.02/hr, but your offer salaried will be determined based upon your education and experience.Remote Work/Work from HomeThis is an intermittent remote position, which means that the person hired will work with his or her manager to determine a schedule that includes both at home and on-site hours at a Children's Mercy location. The incumbent must live in the Kansas City metro area.EEO Employer/Disabled/VetChildren’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.Our commitment to Diversity & InclusionCM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.

Expected salary:

Location: Kansas City, MO

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