Customer Care Representative

Job title: Customer Care Representative in Conklin, NY at Lineage

Company: Lineage

Job description: This is an onsite position and remote work is not available.Apply today to learn more about joining our team!Shift: 5AM - 1:30PM Fri & Sat days off - Must be okay working SundaysPay: $16 - 19/hr DOEPerform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner.KEY DUTIES AND RESPONSIBILITIES

• Invoice and verify accounts accurately and in a timely manner


• Verify inbound receipts for accuracy


• Develop and maintain customer relationships in a professional manner


• Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)


• Coordinate availability of product and schedule for daily shifts with warehouse team


• Coordinate with Operations on special client requests; expediting when necessary


• Serve as first point of contact to resolve customer issues


• Maintain and file documentation in organized and comprehensive way

• Partner with Inventory and Operations to research inventory discrepancies and misplacements

• High School diploma or GED may be required depending on facility


• Excellent verbal and written communication skills; English may be required


• Excellent organizational skills, including ability to multi-task and prioritize workload


• Proficient computer skills, including Microsoft Office Suite


• May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility

Expected salary: $16 - 19 per hour

Location: Conklin, NY

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