Customer Solutions Specialist (Remote)

Job title: Customer Solutions Specialist (Remote) in Port Washington, NY at Drive DeVilbiss Healthcare

Company: Drive DeVilbiss Healthcare

Job description: Who Is Drive DeVilbiss…Formed in 2000, Drive DeVilbiss has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail and e-commerce channels in more than 100 countries around the world.“Leading the World with Innovative Healthcare Solutions that Enhance Lives”Summary: As a Customer Solutions Specialist, you will ensure an effortless experience for our customers in a fast-paced environment, by providing product information, placing orders and finding solutions. As employees acquire knowledge across all areas of the department they become cross-functional to fit business needs.Main Activities:

• Resolve customer and sales rep inquires; explain product features, provide quotes, process orders, returns and assist with all their customer service needs.


• Handle inbound and outbound communication via phone, in a professional and courteous manner.


• Resolve all customer related inquiries and issues with extreme accuracy and efficiency.


• Develop a thorough understanding of Drive products to effectively offer additional accessories and substitute other products when items are back ordered, etc.


• Enter and process orders received via phone with a high degree of accuracy.


• Provide product availability and manage customer backorders as needed.


• Support the sales team by providing assistance with their daily service needs.


• Follow up as needed to ensure accuracy and effortless customer experience.


• Diagnose product malfunctions and recommend solutions


• Provide over the phone assistance with product assembly and parts inquiries


• Utilize systems and technology to handle high volumes of inquiries; become proficient in current and future systems.


• Achieve performance goals on a consistent basis and established KPIs.

• Upbeat, positive attitude and an approach to work rooted in professionalism


• Customer focused


• Excellent communication and problem resolution skills


• Excellent computer skills, SAP experience helpful


• Quick learner, able to think on feet and find innovative solutions

• Prior experience working in a customer-facing or call center environment preferred


• Excellent computer skills


• Prior experience in a goal-driven & customer-focused environment desired

Expected salary:

Location: Port Washington, NY

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