Senior UX Researcher

Job title: Senior UX Researcher in Phoenix, AZ at American Express
Company: American Express
Job description: Job Description:At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.How will you make an impact in this role?We are looking for a creative and inquisitive UX Researcher who is deeply interested in understanding customer needs, wants, habits, and frustrations. In this role you will be responsible for leading research efforts aimed at uncovering user pain points and identifying opportunities to enhance digital experiences for our colleagues. If you are perpetually curious, enjoy making a positive impact on others, and have experience in UX research, we would love to have you join our team. You will collaborate with product managers, developers, and other UX professionals to better serve our colleague customers and drive strategic decisions.Key Responsibilities:

• Provide UX research and consulting services to cross-functional product teams at every stage of the product lifecycle, from prototyping new concepts to continuous improvement of existing products.
• Conduct end-to-end research projects, from selecting appropriate methodologies to delivering compelling insights
• Utilize journey maps, interviews, A/B testing, and other research methods to gain insights into the colleague experience.
• Teach teammates to focus on solving problems rather than just providing tools.
• Work on a variety of projects, including home-grown tools, third-party products, and support services.
• Effectively package and communicate research findings to stakeholders to influence decision-making

Qualifications:

• Proven ability to lead end-to-end UX research processes, from recruiting participants to data collection and analysis.
• Strong communication skills, both in public speaking and private settings, to effectively interact with users and customers.
• Experience conducting both qualitative and quantitative research methods.
• Ability to gather and translate complex research findings into actionable insights.
• Proficiency in evaluating and reporting research findings with an understanding of descriptive and basic inferential statistics.
• Familiarity with other UX disciplines, including documenting user journeys, creating low-fidelity wireframes, and illustrating ideas through rough sketches.
• Experience facilitating remote research and applying Design Thinking practices.
• Proficiency with tools such as Qualtrics and other UX research tools.
• Bachelor’s degree in User Experience, Human Factors, Applied or Cognitive Psychology, Computer Science, Human-Computer Interaction, Intuitive Design, or a related field.
• Demonstrated skills necessary for success in the role, with evidence of happiness and success in previous positions.

Commitment to Diversity: American Express is committed to providing equal employment opportunities regardless of race, color, religion, creed, age, national origin, ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. We recognize diversity as a positive attribute and welcome the differences that a diverse culture provides.Application Information: If you are passionate about UX research and excited to contribute to a diverse and inclusive workplace, we encourage you to apply for this position.Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our .American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “ ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Expected salary: $90000 - 165000 per year
Location: Phoenix, AZ
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