Email/Chat Support Specialist

Job Title: Email/Chat Support Specialist at MercodiaLocation: United States (Remote)Company Overview:Mercodia is a dynamic and growing pharmaceutical company that is dedicated to developing and providing high-quality diagnostic tools and treatments to improve the lives of patients with chronic diseases. We believe in the power of innovation, collaboration, and integrity to drive our mission and create a positive impact in the healthcare industry.Pay: $17.76 - $26.76 per hourPosition Overview:Mercodia is seeking a highly motivated and organized individual to join our support team as an Email/Chat Support Specialist. In this role, you will be responsible for providing exceptional customer service and support to our clients through email and chat channels. You will also play a crucial role in building and maintaining strong relationships with our customers, ensuring their satisfaction and loyalty to our products.Key Responsibilities:- Respond to customer inquiries and concerns via email and chat channels in a timely and professional manner- Provide technical support and assistance to customers regarding our products and services- Troubleshoot and resolve any technical or operational issues reported by customers- Collaborate with cross-functional teams to resolve complex customer escalations and ensure timely resolutions- Document all customer interactions and issues accurately and thoroughly in our CRM system- Continuously identify and suggest areas for improvement in our processes and product offerings to enhance customer satisfaction- Stay updated on product knowledge and industry trends to effectively answer customer inquiries and provide relevant information- Adhere to company policies and procedures, including data protection and confidentiality guidelinesQualifications and Skills:- High school diploma or equivalent required; associate or bachelor's degree preferred- Minimum of 2 years of experience in customer service or technical support role- Exceptional written and verbal communication skills, with a professional and friendly demeanor- Ability to multitask and handle multiple customer inquiries simultaneously- Tech-savvy with strong technical troubleshooting skills- Strong problem-solving and critical thinking abilities- Ability to work in a fast-paced and dynamic environment- Familiarity with CRM systems and basic understanding of HTML is a plus- Fluent in English, additional language skills are a plus- Passionate about providing excellent customer service and resolving customer issues effectively and efficientlyWhy work with us?- Competitive compensation package- Comprehensive benefits package, including health, dental, and vision insurance- Opportunities for growth and development within a rapidly growing company- Dynamic and collaborative work environment- Work with a team of passionate individuals who are dedicated to making a positive impact in the healthcare industryIf you are a customer-focused individual with excellent communication and technical skills, and are excited about the opportunity to be part of a dynamic and growing company, please submit your application today! We look forward to hearing from you.
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