Bloomingdale's Credit Customer Care Specialist - Hybrid Flex Late Shift with weekends

About the position

As a Bloomingdale's Credit Customer Care Specialist, your role involves providing a personalized and unique customer experience by addressing inquiries from Bloomingdale's customers through phone, chat, or email. You will take full responsibility for addressing credit-related questions, turning each inquiry into an opportunity to create a positive outcome. Experience Advocates thrive in a culture of ongoing learning and education, aiming to develop innovative solutions. Our commitment is rooted in a passion to excel with our customers by being accessible, informed, and consistently engaging.

Responsibilities

• Offer an exceptional customer experience by warmly greeting and engaging with customers, ensuring each interaction is sincere and friendly.
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• Respond to customer inbound calls, chat, or email in an efficient and friendly manner, conveying empathy for customer friction points.
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• Promote and communicate current sales and loyalty promotions.
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• Perform thorough account investigations to address customer concerns or conflicts regarding credit reports, billing discrepancies, payments, account balances, and other credit-related issues, ensuring follow-up with customers as necessary.
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• Precisely document and update customer data, communications, and case specifics within the agent desktop platforms.
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• Adopt an entrepreneurial mindset and utilize empowerment to efficiently handle customer accommodations.
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• Maintain regular, dependable attendance and punctuality.
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• Responsibilities may fluctuate due to business need and colleagues may be responsible to correspond with customers via inbound calls, chats, or emails.

Requirements

• Minimum of one year experience in customer service or a related field, preferably in the credit services industry or luxury selling preferred.
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• Strong communication skills, both written and verbal.
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• Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
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• Capability to approach business challenges and opportunities with creative, strategic, and technical thinking.
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• Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met.
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• Adaptable and able to adjust quickly to changing customer expectations and needs.
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• Ability to complete financial transactions accurately and proficiently.
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• Strong organizational skills to manage multiple tasks with moving parts.

Nice-to-haves

• Enjoy meeting people, learning about them, and sharing information.
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• Empathic, patient, and professional while dealing with customers, especially in stressful situations.
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• Flexible and able to use sound judgment in ambiguous situations.

Benefits

• An inclusive, challenging, and refreshingly fun work environment.
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• Competitive pay and benefits rooted in principles of equity.
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• Performance incentives and annual merit review.
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• Merchandise discounts.
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• Health and Wellness Benefits across medical, dental, vision, and additional insurance.
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• Retirement Savings Plan with 401k match opportunity.
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• Employee Assistance Program (mental health counseling and legal/financial advice).
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• Resources for continuous learning, career growth, and leadership development.
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• Paid Time Off.
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• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.