Bloomingdale's Credit Customer Care Specialist - Hybrid Flex Late Shift with weekends

About the position

As a Bloomingdale's Credit Customer Care Specialist, your role involves providing a personalized and unique customer experience by addressing inquiries from Bloomingdale's customers through phone, chat, or email. You will take full responsibility for addressing credit-related questions, turning each inquiry into an opportunity to create a positive outcome. Experience Advocates thrive in a culture of ongoing learning and education, aiming to develop innovative solutions. Our commitment is rooted in a passion to excel with our customers by being accessible, informed, and consistently engaging.

Responsibilities

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  Offer an exceptional customer experience by warmly greeting and engaging with customers, ensuring each interaction is sincere and friendly.
  
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  Respond to customer inbound calls, chat, or email in an efficient and friendly manner, conveying empathy for customer friction points.
  
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  Promote and communicate current sales and loyalty promotions.
  
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  Perform thorough account investigations to address customer concerns or conflicts regarding credit reports, billing discrepancies, payments, account balances, and other credit-related issues, ensuring follow-up with customers as necessary.
  
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  Precisely document and update customer data, communications, and case specifics within the agent desktop platforms.
  
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  Adopt an entrepreneurial mindset and utilize empowerment to efficiently handle customer accommodations.
  
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  Maintain regular, dependable attendance and punctuality.
  
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  Responsibilities may fluctuate due to business need and colleagues may be responsible to correspond with customers via inbound calls, chats, or emails.
  

Requirements

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  Minimum of one year experience in customer service or a related field, preferably in the credit services industry or luxury selling preferred.
  
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  Strong communication skills, both written and verbal.
  
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  Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
  
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  Capability to approach business challenges and opportunities with creative, strategic, and technical thinking.
  
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  Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met.
  
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  Adaptable and able to adjust quickly to changing customer expectations and needs.
  
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  Ability to complete financial transactions accurately and proficiently.
  
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  Strong organizational skills to manage multiple tasks with moving parts.
  

Nice-to-haves

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  Enjoy meeting people, learning about them, and sharing information.
  
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  Empathic, patient, and professional while dealing with customers, especially in stressful situations.
  
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  Flexible and able to use sound judgment in ambiguous situations.
  

Benefits

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  An inclusive, challenging, and refreshingly fun work environment.
  
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  Competitive pay and benefits rooted in principles of equity.
  
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  Performance incentives and annual merit review.
  
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  Merchandise discounts.
  
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  Health and Wellness Benefits across medical, dental, vision, and additional insurance.
  
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  Retirement Savings Plan with 401k match opportunity.
  
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  Employee Assistance Program (mental health counseling and legal/financial advice).
  
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  Resources for continuous learning, career growth, and leadership development.
  
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  Paid Time Off.
  
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  Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.
  

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