Full-Time Remote EA & Ops Partner (Shopify/Ecommerce)

Overview
We’re Inergize Health — a fast-growing cold plunge brand on a mission to dominate the U.S. performance recovery space. Our tubs are trusted by high performers, elite athletes, and even names like Will Smith and Dustin Johnson.

We’re hiring a full-time EA & Ops Partner — someone who thrives inside fast-moving startups and knows how to keep chaos under control. You’ll handle customer service, Shopify backend, scheduling, logistics, and the messy, vital behind-the-scenes execution that keeps a DTC brand growing.

This is not a chilled VA gig.

This is a high-responsibility, high-autonomy role working directly with the founder to move fast and make decisions. If you’ve been the glue inside a 7–8 figure brand (or want to be), we want to meet you.

What You’ll Own:

• Customer Support (Gorgias): Email, live chat, occasional calls
• Inbox + Calendar: Keep the founder at inbox zero and on track
• Shopify Backend: Orders, returns, pricing, SKUs, and invoice handling
• Logistics & Warehouse Coordination: Track repairs, shipping issues, customs docs
• Social Media Support: Reposts, comment replies, Reddit, basic reels
• Contractor Management: Track tasks in Notion/Asana, follow up on deadlines
• Light Design Tasks: Resize, compress, or update images via Canva/Figma
• System Creation: SOPs, automations, cleanup projects
• Marketing Ops: Email/SMS support (Klaviyo + GoHighLevel), influencer comms
• Basic Reporting + Finance Tasks: Chargeback handling, cost inputs, payment follow-ups

Must-Haves:

• Fluent English: Clear written comms and confident on calls/Slack
• Customer Support Experience: You’ve used Gorgias ticket and call support
• Shopify Confident: You've managed orders, customers, and products
• Proactive by Default: You catch and solve problems before they hit the founder
• Organized + Focused: You thrive in mess but bring order to it
• Tech-Comfortable: You don’t need handholding in Google Sheets, Notion, etc.
• Startup Mentality: You move fast, communicate fast, and get sh*t done
• Timezone Available: Full-time, PST hours — with some weekend availability

Bonus Skills (Nice to Have, Not Required):

• Familiarity with: Notion, Figma, Canva, Asana
• Experience with: Klaviyo, GoHighLevel
• Video: Light editing (CapCut, iMovie, etc.)
• Reddit: Posting/commenting in communities
• Ecom/agency background or worked directly with a founder before

This Role Is Not for You If:

• You need a slow-paced, instruction-heavy job
• You’re juggling multiple clients or full-time gigs
• You want work-life balance over impact
• You avoid hard conversations or fast deadlines

*******Apply Here *****

https://apply.workable.com/ciaran-flanagan/j/024B77060C/

*******Apply Here *****

Job Types: Full-time, Contract

Pay: $1,500.00 - $1,800.00 per month

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday

Work Location: Remote

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