Customer Service Specialist - Overnight/Weekend Support

<p dir="ltr"><strong><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdW87lrPIw2Ov3yCohx59Jh5cWBfk681VeZjS3AY7PUhUBp42dYgi4B7O1RchOJthg2tRdb54GBEmKAqer19JjyX5Di3MDaeNlasievIWwBM3PHHhXihiLhWHTqHzxq3xJKxJ-_aUwXkkcr_wd7PdM?key=WkTyasWFTSFYR1xrJeVna7pA" width="276" height="86"></strong></p> <p dir="ltr">&nbsp;</p> <p dir="ltr"><strong>Position Title:&nbsp;</strong> Customer Service Specialist - Overnight/Weekend Support</p> <p dir="ltr"><strong>Department:</strong> Scheduling Dept</p> <p dir="ltr"><strong>Reports To:</strong> Call Center Manager</p> <p dir="ltr"><strong>Schedule:</strong> Full Time - 36 hours;&nbsp; Friday- Sunday 12 hour shifts</p> <p dir="ltr"><strong>Salary Range: </strong>$20-22/hour</p> <p>&nbsp;</p> <p dir="ltr">Founded in 2010, located in Portland, Oregon, Linguava is a full-service language service provider with an expertise in comprehensive, responsive, and high-quality language access for patients, providers, families and coordinated care organizations.</p> <p dir="ltr">As our remote Customer Service Specialist in the Scheduling Department, we are looking for a person with several key administrative skills including efficient time management, attention to detail, and outstanding customer service skills.&nbsp;</p> <p><strong>&nbsp;</strong></p> <p dir="ltr"><strong>Responsibilities:&nbsp;</strong></p> <ul> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Handling and resolving email requests from a dedicated client and interpreters related to scheduling, as the first point of contact.</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Assisting in answering clients/interpreters calls, when needed.</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Efficiently input data &amp; maintain accurate database information.</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Other duties and responsibilities as requested by leads, Assistant Manager, or Scheduling Manager.</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Manage all inbound interpreter calls and inquiries.&nbsp;</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Manage all inbound interpreter calls, emails and securing interpreters to cover appointments.</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Managing all of the appointments for a dedicated client by meeting both Linguava and client service levels for securing interpreters to the appointments.&nbsp;</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Other duties as assigned.</p> </li> </ul> <p><strong>&nbsp;</strong></p> <p dir="ltr"><strong>Skills/Abilities:</strong></p> <ul> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Possess the ability to handle stressful and challenging situations in a calm and professional manner while working with internal and external clients&nbsp;</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Professional communication skills; verbal and written</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Proficiency with standard software applications (Excel, Word, Powerpoint), and familiarity with other web-based applications</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Ability to excel in a demanding, dynamic, and team-based working environment</p> </li> </ul> <p><strong>&nbsp;</strong></p> <p dir="ltr"><strong>Experience Requirements:</strong></p> <ul> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">The Hybrid Customer Service Specialist must possess the following skills and attributes:&nbsp;</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">2 years of experience in customer service</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">2 years of experience working in a fast-paced office environment</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Exceptional data entry &amp; accuracy skills</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Professional verbal &amp; written communication skills</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Organized &amp; motivated with excellent follow-through, multi-tasking, and problem-solving skills</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Proficiency in MS Office applications</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Ability to work independently while remaining an effective and efficient member of cross-functional teams</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Ability to analyze problems and develop processes to alleviate problems</p> </li> </ul> <p><strong>&nbsp;</strong></p> <p dir="ltr">We highly encourage members of all communities and backgrounds to apply. We believe that having diverse backgrounds, viewpoints, beliefs, and experiences only makes a team stronger. At Linguava, we celebrate our differences and are proud to grow together as a team and community.</p>

Apply To This Job