Atlassian Admin
Background
Accumulus Synergy is a nonprofit trade association working on behalf of industry to address the global need for digital transformation. To help solve for this need, Accumulus is developing a transformative data exchange platform to enable enhanced collaboration and efficiency between life sciences organizations and National Regulatory Authorities worldwide. The Accumulus Platform aims to improve efficiencies in the regulatory process by leveraging advanced technology, including data science and AI, as well as tools for secure data exchange to improve patient safety, help reduce the cost of innovation, and ultimately bring patients safe and effective medicines faster. Accumulus is working with key stakeholders in the life sciences - regulatory ecosystem to build and sustain a platform that aims to meet regulatory, cybersecurity, and privacy requirements spanning clinical, safety, chemistry and manufacturing, and regulatory exchanges and submissions. Accumulus Synergy sponsors include Amgen, Astellas, AstraZeneca, GSK, Johnson & Johnson, Lilly, Merck, Pfizer, Roche, Sanofi, and Takeda.
Job Description
Accumulus is seeking an Atlassian Administrator. This will be a key role within the Information Technology Team, reporting directly to the Director of IT Operations. As the Atlassian Administrator, you will leverage your expertise to implement technical solutions and provide high-quality support for all aspects of Jira and Confluence. This includes design, implementation, documentation, training, and ongoing support.
Responsibilities
- Analyze, review, and document current functionality to identify areas for improvement.
- Create and manage user permissions for Atlassian tools based on project and team requirements.
- Perform system administration tasks, including data backups and scheduled jobs.
- Test new versions of tools and plug-ins to ensure compatibility.
- Enhance Jira security by setting appropriate access permissions for Jira projects and Confluence spaces.
- Create and maintain Jira filters, dashboards, workflows, fields, and overall administration.
- Collaborate with cross-functional teams to gather requirements and develop custom templates and workflows (including automation) using Atlassian products (Jira, Service Desk, and Confluence).
- Develop and maintain automation workflows across Atlassian tools, including administrative configuration and customization.
- Communicate and share knowledge effectively with both internal and external stakeholders.
- Manage multiple responsibilities and meet tight deadlines.
- Research and apply industry-standard methods and best practices.
- Conduct training sessions for employees on how to use Jira and Confluence, including new features and updates.
- Collaborate with business units to translate needs into actionable requirements using best practices.
Qualifications
- 3+ years of experience as a Jira Administrator, with experience customizing Jira projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes.
- Minimum of 3+ years of hands-on experience working with the Atlassian product suite, with specific focus on Jira and Confluence as a Project/Application Administrator.
- Expert-level Atlassian tool administration knowledge on Jira and Confluence.
- Ability to write custom JQL (Jira Query Language).
- Ability to construct custom dashboards using various filter types in Jira.
- Ability to construct Confluence pages and integrate Jira projects with Confluence pages.
- Experience in performing Atlassian installations, migrations, and plugin installations.
- Strong problem investigation and diagnosis skills.
- Experience creating and updating business requirements.
- Excellent written, oral, and meeting communication skills.
Benefits
While we hope the Accumulus mission is what really attracts you, we also have a lot to offer. Organizations are built by great people, and to attract great people you need to offer a great employee experience. Accumulus can provide:
- Competitive compensation with bonus plan
- 401(k) program with 3% contribution by Accumulus and immediate vesting
- A full insurance benefits package that includes multiple health plans, vision, dental, life, and disability
- Parental leave program that includes up to 16 weeks of 100% paid leave
- Unlimited paid time off
- 100% remote work. Accumulus is a fully remote organization and we intend to remain so
- Experienced leadership to mentor you. We have drawn successful leaders from the biopharma industry with a deep understanding of regulatory affairs and combined them with similarly successful leaders in SaaS product development. Learning opportunities abound.
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