REMOTE Customer Care Agent
Growing your career as a Full or Part- Time<strong> Remote Customer Care Agent</strong> is an incredible opportunity to develop valuable skills.<br><br>If you are strong in leadership, and persuasion and have the right determination for the opportunity, then schedule a meeting today to become a Remote Customer Care Agent.<br><br>The right candidate will serve as a member of the Team, including monthly calls and meetings (virtual), and serve as an example of the company’s mission. We are currently seeking full-time, passionate people to help us guide customers to achieve their travel package goals. A successful candidate will understand the needs of our customers and work closely with them to create personalized itineraries.<br><br>Rational humble, and intuitive people, with virtual experience and client understanding, will thrive in this role.<br><br><strong>Responsibilities<br><br></strong><ul><li>Exemplify our Core Values and Mission Statement to live out our culture. </li><li>Foster teamwork by collaborating with and helping teammates with a positive and professional attitude. </li><li>Surprising & delighting each client. Innovation on how we can be doing this more often and more consistently. No one falls through the cracks!</li><li>Responding to client requests and questions as directed </li><li>Applying for payments & sending out payment reminders </li><li>Managing flight changes & seat assignments </li><li>Concierge-related details for clients, such as spa, touring, dinner reservations </li><li>Corresponding with clients on preferences, assisting with arranging surprises & welcome notes; and notifying hotels of client preferences no later than 1 week before departure </li><li>Preparing client documents & travel tips, either electronically or hard copies – advising of what should be printed, etc. no later than 3 weeks before departure </li><li>As needed, assisting with distributing information to and coordinating internal and/ or team needs </li><li>Updating daily activity, reporting, and status in cloud-based CRM </li><li>Set schedules and manage time effectively and efficiently </li><li>Managing client profiles & bookings </li><li>Serving as backup travel support/main point of contact as needed in case of emergencies (can occur outside of normal office hours)</li><li>Continue to grow in savvy and proficiency to implement tools to heighten our remote workplace culture <br><br></li></ul><strong>Criteria Include<br><br></strong><ul><li>Must be a driven self-starter, positive thinker, proactive, and trustworthy. </li><li>Attributes of flexibility, creativity, self-discipline, strong organizational skills, and action-oriented are essential for this role, as the position offers a significant amount of responsibility with accountability for results. </li><li>Strong verbal and written communication skills. </li><li>Team player who is willing and able to “roll up your sleeves” to complete a project. </li><li>High degree of autonomy with the capability of working remotely <br><br></li></ul>Powered by JazzHR
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