Customer Operations Specialist (Part-Time, Remote)
Customer Operations Specialist (Part-Time, Remote)
About RaffleLink
RaffleLink is an innovative web hosting platform that empowers non-profit organizations to conduct online raffles efficiently and effectively. We provide a user-friendly, compliant solution that simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential.
Our platform offers:
- Easy-to-use raffle creation and management tools
- Secure payment processing
- Automated ticket generation and distribution
- Real-time reporting and analytics
- Compliance features to help organizations adhere to local regulations
As a growing startup, we're dedicated to continually improving our platform and expanding our reach to help more non-profits achieve their fundraising goals.
The Role
We're seeking a Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the right candidate.
Key Responsibilities:
- Manage customer support via email and phone
- Handle inbound sales inquiries
- Create user guides and documentation
- Assist in developing outbound sales strategies (with potential commission structure)
- Learn and advise on Australian raffle regulations
- Become an expert in RaffleLink's platform and features
- Manage and resolve support tickets efficiently
- Guide clients through permit applications and raffle setup processes
- Stay updated on industry trends and regulatory changes
- Contribute to various projects as needed
Qualifications:
- Excellent communication skills (written and verbal)
- Strong problem-solving abilities
- Proficiency with technology and quick learner of new systems
- Self-motivated and able to work independently
- Adaptable to a fast-paced, evolving startup environment
- Previous customer service experience preferred
- Interest in or experience with non-profit sector is a plus
- Reliable internet connection and quiet work environment for remote work
What We Offer:
- Remote work opportunity
- Part-time schedule (20 hours/week, flexible scheduling)
- Competitive hourly rate of $30 per hour
- Superannuation at 11% of earnings
- Pro-rata entitlements for annual leave and sick & carer's leave
- Public holiday entitlements
- Opportunity for growth into a full-time operations role as the company expands
- Chance to make a real impact in a small, growing business
If you're a resourceful, tech-savvy individual looking to grow with an exciting startup and help non-profits succeed, we want to hear from you!
To apply, please send your resume and a few sentences explaining why you are interested and would be a good fit for this role at RaffleLink to [email protected]