CVS Health – Enrollment Associate – Must live in NC – High Point, NC
Job title: Enrollment Associate - Must live in NC
Company: CVS Health
Job description: Job Description
We have a new and exciting opportunity working on our CVS Health Accordant Team! Everyone values good health. Accordant's care management programs bring members and their health care providers together to bridge the health care experience.
As an Outbound Enrollment Representative, you will initiate interaction with members through outbound calls, outline our health and wellness programs, and assess member willingness to participate.
This position includes helping patients with rare health conditions understand the specifics about the health benefit they are eligible for at no additional cost by communicating the features, advantages, and benefits of the program. Some sales experience is preferred as the core purpose of this role is to encourage the member to agree to enrolling in a benefit program offered through their health insurance. This position often represents the first impression that the potential new member has of our organization and is critical to sustaining a high level of engagement.
This role is a full-time, permanent position. The regular shift would include M-F: 9-6 with one day a week rotating evening shift of 12-9 weekly. Additionally, this role would require the minimum of 6-8 weeks of training in the High Point, NC office. The ability to work from home is based on personal performance. Performance is monitored and measured in accordance to established production goals. Incentives are offered to recognize exemplary performance and the capability of thriving in a fast-paced and dynamic environment.
We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.
Required Qualifications
- One year of customer service experience in a call center, medical or pharmacy environment, or telephonic setting
- One year computer experience in Microsoft applications including Microsoft Word, Excel and Outlook. (must be able to toggle between multiple systems)
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications
- Experience in a sales role or role requiring the skill of persuasion
- Experience working in a medical setting with rare or chronic conditions
- Experience working with medical programs or in a medical setting
Education
High School Diploma or GED required
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Expected salary:
Location: High Point, NC
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