Nuuly Customer Success Associate, (REMOTE) Part-Time Weekend Evening Shift

Nuuly is a subscription rental service for fashion lovers who want access to a rotating wardrobe while being mindful of sustainability. We pride ourselves on offering a curated collection of top-tier brands and providing a seamless, customer-centric experience. We are seeking a motivated <strong>Customer Success Associate</strong> to join our remote team. This role is perfect for individuals who excel in customer service, thrive in remote work environments, and have availability on weekend evenings. <h3><strong>Responsibilities:</strong></h3> <ul> <li>Respond promptly and professionally to customer inquiries via email, chat, and other communication channels.</li> <li>Troubleshoot and resolve customer issues related to orders, returns, subscriptions, and account management.</li> <li>Provide accurate information about Nuuly’s products, services, and policies.</li> <li>Collaborate with internal teams to escalate and resolve more complex customer concerns.</li> <li>Deliver exceptional customer experiences that align with Nuuly’s values and brand voice.</li> <li>Maintain accurate records of customer interactions using our customer relationship management (CRM) system.</li> <li>Identify patterns in customer feedback to suggest improvements to processes or services.</li> </ul> <h3><strong>Qualifications:</strong></h3> <ul> <li>Prior experience in customer service, preferably in e-commerce or subscription-based services.</li> <li>Strong written and verbal communication skills in English.</li> <li>Availability to work evenings on weekends.</li> <li>Self-motivated with excellent time management and multitasking abilities.</li> <li>Tech-savvy with proficiency in using CRM tools and other software.</li> <li>A team player who thrives in a collaborative, fast-paced environment.</li> </ul> <h3><strong>Why Join Nuuly?</strong></h3> <ul> <li>Competitive hourly pay.</li> <li>Work from the comfort of your home.</li> <li>Opportunity to work for a forward-thinking company focused on sustainability.</li> <li>Collaborative and supportive remote team environment.</li> <li>Access to employee discounts and perks.</li> </ul> <strong>How to Apply:</strong> Submit your application, including a resume and a brief cover letter, explaining why you're an excellent fit for the Nuuly Customer Success Associate role. We can’t wait to hear from you! <strong>Equal Opportunity Employer:</strong> Nuuly is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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