Remote Ecommerce Customer Service Representative | WFH

<strong>Job Overview<br><br></strong>Join our dynamic team as a Customer Service Representative in the thriving eCommerce sector. This fully remote position offers you the chance to make a significant impact as the first hire in our customer service division, contributing to the development of our processes and enhancing customer satisfaction.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Address and resolve customer inquiries via our platform (Gorgias, akin to Zendesk).</li><li>Provide customer support through Meta/Facebook/Instagram DMs and comments.</li><li>Manage and organize customer emails across two primary inboxes (contact@ and orders@).</li><li>Supervise and support a full-time virtual assistant/customer service agent.</li><li>Identify and document opportunities to enhance customer service efficiency and scalability.</li><li>Troubleshoot shipment issues, including incorrect addresses and incomplete information.</li><li>Act as the main point of contact for our expanding wholesale program, liaising with brick-and-mortar establishments.</li><li>Moderate and facilitate our online community (Circle Group).</li><li>Assist in vetting custom/bulk orders through a dedicated sales funnel, utilizing provided marketing and sales resources.<br><br></li></ul><strong>Required Skills<br><br></strong><ul><li>Friendly and professional demeanor with a genuine passion for engaging with people.</li><li>2+ years of experience in eCommerce management, with a focus on strategic planning and operations.</li><li>Proficiency in Microsoft Office Suite, particularly Excel.</li><li>Strong business acumen coupled with a customer-centric approach.</li><li>Experience with Shopify for order processing and updates.</li><li>Familiarity with ShipStation or comparable shipping software.</li><li>Excellent written communication, organizational, and grammar skills.</li><li>Ability to create positive and concise messaging for social media platforms (Meta/Facebook/Instagram).</li><li>Strong multitasking abilities and a collaborative spirit in a small team environment.</li><li>Experience with email marketing platforms, preferably Klaviyo.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Minimum of 2+ years in customer service or eCommerce management.</li><li>Demonstrated capability to manage end-to-end order processing for wholesale accounts.</li><li>Comfortable thriving in a fast-paced and dynamic work environment.<br><br></li></ul><strong>Career Growth Opportunities<br><br></strong>As our first hire, you will be instrumental in shaping our customer service strategies while having the opportunity to expand your role as our company grows. Your contributions will be vital in documenting scalable processes, enhancing your skill set and career path.<br><br><strong>Company Culture And Values<br><br></strong>We are dedicated to cultivating a collaborative, positive team atmosphere where every member’s voice is valued. Your input will directly influence our customer service operations, allowing you to create impactful changes and improvements.<br><br><strong>Networking And Professional Opportunities<br><br></strong>Working with us provides a unique chance to develop your professional network within the eCommerce sector, connect with like-minded professionals, and engage in collaborative efforts that will enhance your career trajectory.<br><br>Employment Type: Full-Time

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