Telehealth Triage Nurse-4 (PT/PRN)
At SCP Health, what you do matters
As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.
Why you will love working here:
- Strong track record of providing excellent work/life balance.
- Comprehensive benefits package and competitive compensation.
- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.
Complete incoming triage calls and make recommendations on the proper channel of care needed.
- Ability to use critical thinking skills and respond quickly and professionally under stressful, sometimes emergent situations.
- Must be comfortable sitting at a computer and talking on the phone for the workday.
- Provide clinical assessment and nursing triage to a wide variety of patients across the health continuum and/or health education to culturally diverse populations including COVID-19.
- Assists in directing patients to the most appropriate level of care
- Provide telephonic health information and nursing education related to COVID-19
- Assists and empowers patients to make better healthcare decisions
- Encourages patients to participate in other external programs or resources available to them in order to improve their health
- Work in collaboration with Telehealth providers by referring appropriate patients who may benefit from a virtual care visit
- Provide outbound follow-up calls as necessary
Who/What we are looking for:
- Experience in Emergency Room, Inpatient Care, Case Management, Home Health, and/or Community Care Coordination services preferred
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict-resolution skills
- Decisiveness and attention to detail as well as proficiency with technology, including computers, software applications, phone systems, etc.
- Strong computer skills with proficiency in Microsoft Office software
- Attention to detail and the ability to handle multiple tasks simultaneously
- Telephone triage experience is preferred but not required.
- Proficient computer skills utilizing and navigating multiple applications at one time including Citrix, Outlook, MS Office, VPN, and basic computer problem-solving skills.
EDUCATION (Required and/or Preferred):
- Graduate or US-accredited nursing program with an active unrestricted RN license in good standing in the state of current residence
WORK EXPERIENCE/QUALIFICATIONS:
- Excellent customer service skills including professional phone voice, empathy, and active listening skills
- Excellent oral, written, and interpersonal communication skills.
- Clinical experience in and/or familiarity with the following areas is strongly recommended: Emergency Room, Inpatient Care, Case Management, Home Health, Managed Care, and/or Community Care, and Coordination services.
- Knowledge of the triage process
- Five to eight years of clinical experience is required
- Familiarity with call center tools and/or software, systems such as InContact, Genesys, Ayaya
- Knowledge of regulatory and accrediting standards relating to medical management and managed care
- Knowledge of medical terminology, claims processing, and Home Health regulations
- Knowledge of fiscal management and human resource management techniques
CERTIFICATES AND LICENSES:
- Active, unrestricted RN licensure in the state where the candidate resides with the ability to obtain multi-state licensure is required
- Licensed under eNLC preferred (Compact license)
- May be required to obtain additional nursing licenses in other states as contractually required
SCP Health and its affiliated companies require all applicants for a non-clinical position to be vaccinated against COVID-19 as a condition of employment, except where prohibited by state or local law. To demonstrate compliance with SCP Health’s vaccination policy, proof of COVID-19 vaccination status will be requested upon a conditional offer of employment. SCP Health will consider religious and/or medical/disability accommodation and other legally required exemption requests as required by applicable law.
To learn more about SCP Health, please visit:
www.scphealth.com
SCP Health is an Equal Opportunity Employer.
At SCP Health, what you do matters
As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.
Why you will love working here:
- Strong track record of providing excellent work/life balance.
- Comprehensive benefits package and competitive compensation.
- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.
Complete incoming triage calls and make recommendations on the proper channel of care needed.- Ability to use critical thinking skills and respond quickly and professionally under stressful, sometimes emergent situations.
- Must be comfortable sitting at a computer and talking on the phone for the workday.
- Provide clinical assessment and nursing triage to a wide variety of patients across the health continuum and/or health education to culturally diverse populations including COVID-19.
- Assists in directing patients to the most appropriate level of care
- Provide telephonic health information and nursing education related to COVID-19
- Assists and empowers patients to make better healthcare decisions
- Encourages patients to participate in other external programs or resources available to them in order to improve their health
- Work in collaboration with Telehealth providers by referring appropriate patients who may benefit from a virtual care visit
- Provide outbound follow-up calls as necessary
Who/What we are looking for:
- Experience in Emergency Room, Inpatient Care, Case Management, Home Health, and/or Community Care Coordination services preferred
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict-resolution skills
- Decisiveness and attention to detail as well as proficiency with technology, including computers, software applications, phone systems, etc.
- Strong computer skills with proficiency in Microsoft Office software
- Attention to detail and the ability to handle multiple tasks simultaneously
- Telephone triage experience is preferred but not required.
- Proficient computer skills utilizing and navigating multiple applications at one time including Citrix, Outlook, MS Office, VPN, and basic computer problem-solving skills.
EDUCATION (Required and/or Preferred):
- Graduate or US-accredited nursing program with an active unrestricted RN license in good standing in the state of current residence
WORK EXPERIENCE/QUALIFICATIONS:
- Excellent customer service skills including professional phone voice, empathy, and active listening skills
- Excellent oral, written, and interpersonal communication skills.
- Clinical experience in and/or familiarity with the following areas is strongly recommended: Emergency Room, Inpatient Care, Case Management, Home Health, Managed Care, and/or Community Care, and Coordination services.
- Knowledge of the triage process
- Five to eight years of clinical experience is required
- Familiarity with call center tools and/or software, systems such as InContact, Genesys, Ayaya
- Knowledge of regulatory and accrediting standards relating to medical management and managed care
- Knowledge of medical terminology, claims processing, and Home Health regulations
- Knowledge of fiscal management and human resource management techniques
CERTIFICATES AND LICENSES:
- Active, unrestricted RN licensure in the state where the candidate resides with the ability to obtain multi-state licensure is required
- Licensed under eNLC preferred (Compact license)
- May be required to obtain additional nursing licenses in other states as contractually required
SCP Health and its affiliated companies require all applicants for a non-clinical position to be vaccinated against COVID-19 as a condition of employment, except where prohibited by state or local law. To demonstrate compliance with SCP Health’s vaccination policy, proof of COVID-19 vaccination status will be requested upon a conditional offer of employment. SCP Health will consider religious and/or medical/disability accommodation and other legally required exemption requests as required by applicable law.
To learn more about SCP Health, please visit:
www.scphealth.com
SCP Health is an Equal Opportunity Employer.
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