Transportation Representative, Transportation Representative
<strong>Description<br><br></strong>Job Description for L2 associates<br><br><strong>Overview<br><br></strong>The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.<br><br><strong>Summary Of Responsibilities<br><br></strong><ul><li> Effectively communicate in a clear and professional manner at all times</li><li> Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners</li><li> Effectively manage sensitive cases by reporting up the escalation matrix</li><li> Demonstrate excellent time-management skills</li><li> Maintains or exceeds targeted performance metrics</li><li> Actively seek solutions through logical reasoning and identify trends to suggest process improvements<br><br></li></ul><strong>Basic Qualifications<br><br></strong>Qualitative Requirements<br><br>Ø Graduation in any specialization from a recognized university.<br><br>Ø Excellent communication skills (written and verbal).<br><br>Ø Ability to communicate correctly and clearly with all customers<br><br>Ø Good comprehension skills – ability to clearly understand and state the issues customers present<br><br>Ø Ability to concentrate – follow customers issues without distraction to resolution<br><br>Ø Work successfully in a team environment as well as independently<br><br>Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer<br><br>Ø Excellent typing skills<br><br>Ø Demonstrates an ability to successfully navigate websites<br><br>Ø Demonstrates a proficient knowledge of email applications<br><br><strong>Preferred Qualifications<br><br></strong><ul><li>Logistics background and Experience in similar role</li><li> Proficient in Excel<br><br></li></ul>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br><strong>Company</strong> - ASSPL - Telangana<br><br>Job ID: A2900629
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