RCM Advisor Specialist (PT), R&C

<strong>Description<br><br></strong>At Amazon we believe that every day is still day one.<br><br><ul><li> Works across team(s) and Ops organization WW to enable investigators to take right action for customers and drive business metrics.</li><li> Partner with managers at the sites/functions to continuously evolve advisor role and provide feedback to operations team based on the trend analysis and patterns observed through selling partner issues.</li><li> Structures and develops implementation of plans and works with Ops leaders to pilot and test new solutions and then roll-out across the broader Ops organization at country/cross-country and/or cross regional level.</li><li> Basic Operations: The candidate needs to be able to drive results as in a production environment. Will be accountable for responding and solving investigator queries within a defined SLA as per target.</li><li> Process Improvements: As an RCM Specialist, the candidate would need to identify operational inefficiencies and work towards existing procedures/SOPs to be enhanced.</li><li> Soft skills: RCM Specialists will be speaking directly with selling partners on a daily basis. As a result, strong communication skills will be required<br><br></li></ul>Key job responsibilities<br><br><ul><li> Portuguese Language skills are required.</li><li> At least 12 months KYC experience.</li><li> Demonstrates flexibility to work in different queues, with increased complexity based on current business needs</li><li> Analyses data through the use of data-mining to drive decision of dive deep issues</li><li> Works on specialized queues.</li><li> Will provide support as and when required for deep dives, mentoring new batches, Kaizens, escalations and cross training</li><li> Participates in deep dives and/or escalations</li><li> Works on projects that design/improve tools or processes by testing and/or develops recommendations for management</li><li> Communicates effectively both in verbal and written form on all investigative matters</li><li> Participates in the development internal communication on key process changes for easy percolation to teammates<br><br></li></ul>A day in the life<br><br>Individual will be accountable for responding and solving issues for our selling partners stuck in registrations within a defined SLA as per target. Individual should demonstrate excellent functional skills and the ability to work independently while using departmental resources, policies and procedures. Maintains a positive and professional demeanor, always portraying the company in a positive light and effectively managing sensitive issues<br><br><strong>Basic Qualifications<br><br></strong><ul><li> Should have a minimum of 12 months tenure (beyond Training and Ramp duration) as an Investigator in KYC functions.</li><li> 3 months + Experience in KYC High Risk Tasks</li><li> Willingness to work in rotational shifts</li><li> Process expertise in KYC is a must</li><li> Previous experience calling customers / selling partners<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> Advanced Excel</li><li> Completion and delivery of sort to mid-term projects</li><li> Previous call center / sales telephone calling experience<br><br></li></ul>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br><strong>Company</strong> - ADCI - Karnataka<br><br>Job ID: A2968262

Apply To This Job