Customer Service Rep - Night Shift

Customer Service Representative – Night Shift (Remote)

Shift: Sunday–Thursday, 10:00 p.m. – 6:30 a.m. CST

Location: Remote - Must live within 35 miles of Kaukauna, WI so that you have the ability to train in office.

Industry: Trucking & Logistics

System Experience Preferred: TruckMate

About the Role:

We’re looking for a detail-oriented, calm-under-pressure Customer Service Representative to join our 3rd shift team. This fully remote position plays a critical role in scheduling, assigning, and monitoring loads to ensure top-notch customer service and driver support during overnight operations.

What You’ll Do:

· Accept, schedule, and assign loads using TruckMate or similar TMS

· Communicate with drivers and driver managers to align schedules and priorities

· Monitor load progress to ensure on-time pickup and delivery

· Address customer and driver concerns with professionalism and clarity

· Balance the needs of drivers, dispatchers, and customers to ensure smooth night operations

· Maintain records and input updates accurately within our systems

What We’re Looking For:

· Prior experience in a transportation, dispatch, or logistics support role

· Familiarity with TruckMate a strong plus

· Excellent written and verbal communication skills

· Strong attention to detail and multitasking abilities

· Ability to stay organized and focused during overnight hours

· Tech-savvy, self-motivated, and comfortable working independently

· Must be located in the U.S. and authorized to work in the U.S.

Why You’ll Love Working With Us:

· • 100% remote position – work from home

· • Stable hours – consistent 3rd shift schedule, Sunday through Thursday

· • Supportive team culture and responsive leadership

· • Opportunity to grow with a company that values your contribution

· • Make a real impact in a mission-critical role

Apply Today!

Join a company that keeps freight moving and values team members who thrive in the quiet hours. We can’t wait to meet you!

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:
• Overnight shift

Work Location: Remote

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