IT Analyst - ONSITE ST. CHARLES

Join the team at Heartland Coca-Cola Bottling Company!Days/Hours of Work: 8:00 am - 5:00 pm onsite in St. Charles, MOJob SummaryThe IT Analyst provides support for IT daily operations functions. This position will help drive positive customer experiences by building relationships and providing solutions for IT business needs. Perform a variety of IT responsibilities including equipment tracking, monitoring, fulfillment, and troubleshooting.Job ResponsibilitiesPerforms a variety of IT responsibilities to meet business needs. These may include:

• Provides IT equipment depot services (ordering, tracking inventory, imaging, and shipping).


• Manages and supports the security and printer systems for each facility, maintaining functionality and knowledge of current processes for working with vendors.


• Performs diagnostic work on assigned IT equipment to resolve any issues and restore service.

• Views and monitors all support incidents in designated areas of responsibility.


• Point of Escalation - serves as liaison between users, vendors and technical groups to resolve technical or IT related issues.

• Executes the Lifecycle Management plans; ensures adherence to asset recovery standards and policies, conducts pilot testing, recommends system or process enhancements and timely execution of project deliverables.


• Provides counsel to the business on all IT related issues and initiatives: exchange and share information, business continuity, review of applications and assists with access requirements.


• Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.


• Ensures compliance of all Heartland IT standard policies, procedures, and best practices.


• Engages with various departments and functions within the business, as needed, to improve both technical and soft skills through coaching and utilizing development tools.

• High School Diploma or GED required. Bachelor’s Degree preferred.


• Minimum of two years of work experience required.


• Experience in technology field including support services.


• Technical knowledge and understanding of PC and desk side (VOIP, Voicemail, Handhelds, Smartphones and iPads).


• Excellent customer services skills: ability to explain technical information in a way that establishes rapport, persuades others and fosters understanding.


• Ability to use the Microsoft Office tools.


• Strong communication, time management, and client management skills.

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