Field Service Engineer- Wind Technician REMOTE
To succeed as a Field Service Engineer – Wind Turbine Technician, you’ll need to be open to travel to customer wind farms for long periods of time, work independently, have great communication skills, and be well organized. We are looking for a motivated individual with a technical background in servicing wind turbines. The Field Service Engineer will provide hands on service and aftermarket support for our customers in North America (worldwide, if needed). He or she will also support our claims and quality department in North America (worldwide, if needed). The candidate for this position will work closely with our management team based in Denver, CO. If you’re equipped with Basic Safety Training (BST), Basic Technical Training (BTT), and Advanced Rescue Training (ART) certifications from the Global Wind Organization (GWO), consider this a step ahead!Essential Duties and Responsibilities:
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- Ability to do 100% Travel; Passport required
- Field Service Engineer will travel to support various scopes of work across US, and possibly Mexico and Canada. The Engineer must be competent to work on wind turbines. Specific trainings and electrical / mechanical competencies are an asset.
- Engineer must climb wind turbines (upwards of 130m) to perform diagnostic testing, installation, troubleshooting, maintenance, and repairs to mechanical, electrical and hydraulic components/systems.
- Electrical Troubleshooting
- Hydraulic Troubleshooting
- Disc Troubleshooting
- Complete various reports, checklists, and hazard analysis as it pertains to job scope.
- Participate in company and customer HSE/training programs.
- Deliver exceptional customer experience/service to our partners in the industry.
- Follow and implement work procedures for specific scopes of work to inspect, repair, and maintain Wind Turbine components
- Populate, track and communicate client and company documentation on a daily basis
- Maintain a clean work area, equipment, and tooling
- Maintain required training certifications for position (Fall Protection/Rescue Training,, LOTO, First Aid/CPR/AED) etc.
- GWO Working at Heights
- GWO Manual Handling
- GWO Fire Awareness
- GWO First Aid
- GWO ART
- GWO BTT
- GWO SGTT
- Properly Prepare for each service visit:
- Investigate scope of work (check with local applications engineer)
- Gather and review Manuals and Drawings
- Request pictures and information from site (as needed)
- Request customer personnel if necessary
- Perform service while onsite including but not limited to:
- Verify the brakes, discs, and hydraulic systems are properly installed/integrated
- Trouble shoot and fault finding during various service jobs
- Check existing brake system during regular service visits
- Groove discs in wind turbine
- Post Service Visit
- Write detailed, high quality reports incl. recommended spare parts
- Upsell spare parts while on service jobs
- Secure service contracts with customers
- Perform field claim jobs
- Put training programs together for customers
- Ad hoc assignments that normally occurs in a small office
- Excellent communication skills (verbal and written)
- Ability to listen to customers wants, needs and expectations
- Stay on site during service visits until client releases us
- Technical understanding and background knowledge of wind turbines required
- Proficient with Microsoft Office products (as minimum Excel, Word and Power Point)
- Customer Service skills (e.g. ability to communicate with customers promptly)
- Ability to work in a team environment and share information among peers
- Ability to handle deadlines and stressful situations
- Medical, Dental, Vision and Prescription Drug Coverage
- Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
- Paid Time Off and Holidays
- 401k Retirement Plan with Matching Employer Contributions
- Life and Accidental Death & Dismemberment (AD&D) Insurance
- Paid Leaves
- Tuition Assistance
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