USSA Remote Customer Service Agent

Role Overview: This full-time, remote position focuses on client retention, satisfaction, and long-term success by applying proven retention strategies to keep clients engaged throughout their training journey. What We're Looking For: • Proven track record in customer retention or refund prevention • Strong negotiation and problem-solving abilities • Excellence in identifying and addressing client concerns before they lead to cancellations We want to ensure that all applicants have a fair and equal chance, so we're using a TestGorilla assessment (https://www.testgorilla.com). This minimizes unconscious bias in our hiring process. Successful candidates will be invited to a job interview. Please note that your application will not be considered if you do not complete the assessment. Responsibilities: • Develop and implement retention strategies to reduce cancellation rates • Handle cancelation requests and create customized solutions to retain clients • Conduct save calls and retention outreach • Monitor client engagement and identify at-risk accounts • Strong communication skills and a solution-focused attitude • Ability to manage tasks like scheduling and case management • Match clients with trainers based on needs and availability • Manage schedules for virtual and in-person sessions • Provide customer support through calls, emails, and live chats • Assist trainers with administrative tasks and problem-solving Details: • Full-time, remote (Monday–Saturday coverage with flexible hours) • $12-15/hour with full-time benefits plus retention bonuses • Positive, supportive work environment Apply Job! Apply to this Job