Remote Part-time AI Content / Client Support Specialist

This a Full Remote job, the offer is available from: Anywhere This is a remote position. A Tech Entrepreneur is seeking a proactive, detail-oriented Part-time Remote AI Content & Client Support Specialist to serve as both the quality gatekeeper for their AI-generated outputs on their platform and the first point of contact for their high-end clients for 15 - 20 hours a month. This role is ideal for someone who is tech-savvy, calm under pressure, and confident in handling real-time client queries, including after-hours inquiries, with professionalism, promptly and clarity. Key Responsibilities: Content Quality & Correction • Review content generated by the AI system for accuracy, tone, and completeness. • Identify and document AI mistakes, including what needs to be corrected or improved. • Insert and flag appropriate corrections to ensure the final output meets high editorial and brand standards. • Collaborate with the product or development team to report recurring issues and help fine-tune AI performance. Client Support & Escalation • Act as the first point of contact for clients via phone, email, or live chat, this could also occur after-hours or weekends. • Address queries related to platform functionality, listing issues, or content concerns with prompt and professional communication. • Escalate complex issues to the appropriate internal teams while maintaining clear client communication. • Provide a white-glove service experience, ensuring high-end clients feel supported and valued at all times. Process Management & Feedback • Maintain a log of common AI errors and client feedback to support continuous improvement. • Assist in updating support documentation or internal guidelines as AI system behaviour evolves. • Identify opportunities to improve response processes and enhance the client experience. Requirements • Proven experience in technical customer support or client success roles. • Strong command of written and verbal English with the ability to identify and correct nuanced content errors. • Comfortable handling calls and support requests from high-end clients with professionalism and empathy. • Able to work flexible hours, including evenings and weekends, as part of a standby schedule. • Tech savvy with a solutions-oriented attitude. • A sharp eye for detail, especially when reviewing errors on the platform. • Fully Bilingual in English and Afrikaans. Benefits • Fully remote and flexible working environment • ​Opportunity to work in an innovative & tech environment Salary: R300 - R400 per hour (experience dependent) This offer from "RecruitMyMom.co.za" has been enriched by Jobgether.com and got a NaN% flex score. Apply Job! Apply to this Job