Student Records Coordinator (Virtual; Remote)

Company Summary

Learning Network is a growing, innovative, and customer-centric educational technology company. We seek creative and tenacious individuals to help us drive success through service.

Service is very important to us. At Learning Network, you will be among people who care about their customers and colleagues. We prioritize service by ensuring the details are done and done well - every time. We make promises, and we keep those promises. We recognize that our customers and employees don’t have to choose us. As such, service is embedded deep within our culture - and providing white-glove service is an expectation of every employee.

At Learning Network, you’ll be a part of something special. You’ll sleep better knowing you make a difference by bringing the most innovative education to thousands of students. You’ll do this amongst a supportive community of people who care. In return, you’ll care. You’ll show you care by being teachable, doing your job well, and valuing the relationships with your colleagues. You’ll achieve your goals and play nicely in the sandbox with others while doing it. We don’t do drama, and neither should you.

Working at Learning Network isn’t for everyone. But for those who choose to commit to hard work, service, students, and colleagues, it’s an incredibly rewarding experience.

Position Summary

We have an immediate opening for a Records Coordinator. In this role, you will be responsible for the maintenance of student records and accuracy for all records within the department.

To be successful, you’ll need to be detail-oriented and initiative-taking. We need a broad thinker who can make suggestions, take constructive feedback with a good attitude and without pushback, and then go out and personally execute with diligence. If you’re a hands-on, roll-up-your-sleeves kind of person who enjoys quickly and accurately working through a high volume of tasks, we’re probably a good fit.

This position is full-time and work from home.

Job Duties
• Serve all stakeholders with integrity, humility, and joy while consistently modeling the importance of both task competency and relationships;
• Participate in Company events, activities, and meetings with a smile and an infectious, great attitude;
• Organize and maintain student academic records;
• Obtain and review records received from other educational institutions to ensure District and State requirements are met for all students;
• Acquire and follow-up on prospective student records from previous schools;
• Ensure student records and student data meets the admissions requirements and that all records have been received in order to approve students;
• Assist with verification of enrollment for students;
• Process inbound records requests from other schools requesting student records;
• Obtain and process Special Education records;
• Process truancy and other withdrawals as required; and
• All other duties as assigned.

Essential Knowledge, Skills and Abilities
• Strong interpersonal skills with the demonstrated ability to consistently lead and serve others with humility, kindness, empathy, and joy;
• Excellent communication skills, both written and verbal;
• Excellent organization and attention to detail;
• Ability to work in fast-paced, high energy, team environment, and juggle multiple tasks;
• Achieve daily performance metrics;
• Excellent problem-solving skills; and
• A high level of independent judgment and discretion.

Qualifications
• High School Diploma and/or at least 6 months experience working in a records environment;
• Experience in customer service/customer relations;
• Experience processing records preferred;
• Strong understanding and knowledge of Google docs, Gmail, and a general understanding of Microsoft Office;
• Experience with Salesforce or other CRM preferred;
• Knowledge of the Family Educational Rights and Privacy Act (FERPA) preferred; and
• Ability to pass required background check.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:
• 8 hour shift
• Monday to Friday
• Weekends as needed

Application Question(s):
• Are you able and willing to work Monday through Friday from 10:00am - 7:00pm Arizona Time / Mountain Time (11:00am - 8:00pm Central Time)?

Work Location: Remote

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