Salesforce Business Analyst (FULLY REMOTE - PST) - Sales & Servi
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Job Description
We are seeking a skilled Salesforce Business Analyst to support ongoing Salesforce implementations, with a strong preference for candidates who have experience in Higher Education, non-profit, or state and local government sectors. This role will partner closely with the Product Owner to manage intake, engage stakeholders, and translate business needs into clear, actionable requirements and user stories.
Key Responsibilities
Collaborate with the Product Owner to manage stakeholder intake and align business needs with product goals.
Gather, analyze, and document business requirements and user stories in accordance with BABOK standards.
Develop and maintain test scripts derived from requirements, working closely with developers and QA teams.
Create and update technical documentation, including process flows, data mappings, and SOPs.
Support agile product delivery by participating in sprint planning, backlog grooming, and daily stand-ups.
Ensure alignment with Salesforce best practices and contribute to continuous improvement efforts.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills And Requirements
5+ years of experience as a Salesforce Business Analyst
Strong understanding of Sales and Service Cloud.
Experience Writing Detailed Requirements, User Stories, And Test Scripts.
Familiarity with BABOK methodology and business analysis best practices.
Excellent communication and stakeholder management skills. Experience in Higher Education (strongly preferred), or in non-profit, state, or local government environments.
Knowledge of Education Cloud, Experience Cloud, and Blackthorn.io.
Familiarity with Education Data Architecture (EDA) and Salesforce Data Cloud is a plus.
Salesforce certifications are appreciated but not required.
Background in product management or agile product delivery is highly desirable. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].
If you have questions about this posting, please contact [email protected]
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