Client Success Analyst - SaaS Healthcare IT EHR

Description: • The Client Success Analyst helps clients achieve their desired outcomes by analyzing client data and providing account-based support to clients and internal staff in a timely, effective, efficient, and thorough manner. • Build strong relationships with clients by establishing trust, actively listening, and providing exceptional service. • Understand the client’s industry and company to align strategies with their objectives. • Analyze client data to identify trends and patterns, which can help them predict client behavior and spot potential issues. • Conduct regular check-ins with assigned clients to ensure satisfaction and identify areas of improvement. • Provide support to help clients be successful. • Work with the management team as needed to ensure appropriate visibility/prioritization of customer concerns so that resolution can be achieved. • Collaborate with clients to understand their needs, negotiate contract renewal terms, and maximize renewal rates. • Drive relevant activities to ensure timely and accurate completion of all necessary paperwork, including Quotes and Order processing. • Establish a framework and process to track, manage, and maximize renewal contracts. • Collaborate with cross-functional teams, such as sales, support, and product development to ensure a consistently positive client experience by providing oversight and management for client complaints and concerns, and seek to improve the client experience. • Assist external departmental personnel in strategically critical issues as the need arises. Requirements: • BA/BS in Business Administration, Management or Accounting with a technology-related minor is desired. • Minimum 2 years of experience in Client Success with proven Operations or Technical expertise • Excellent analytical skills with the ability to identify and correlate metrics relevant to client goals in order to drive client success and inform the efforts of the entire team. • Proactive, self-motivated, and have excellent communication and negotiation skills. • Strong business acumen and attention to detail. • Implementation and/or Consulting experience within the healthcare vertical • Knowledge of (EMR) Electronic Medical Record, Patient Engagement, Medical Billing, and Business Information & Analytics systems Benefits: • Remote Work/Work From Home • Paid Time Off/11 Paid Holidays/Year-End Holiday Break • Health, Dental, Vision, HSA/FSA, 401K with Company Match • Disability & Life Insurance • Employee Assistance Program • Paid Parental Leave Apply Job! Apply to this Job