Apply Now: Call Center (Swing Shift) Agent-24/7 Call Center

We're looking for a high-impact individual to join our team as a Call Centeragent-24/7 Call Center! This role is located at our Remote facility. This position requires a strong and diverse skillset in relevant areas to drive success. We believe in rewarding talent. The total rewards package for this role includes a competitive salary.

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The Good Stuff:
• $19-21/hr
• Work from home!
• Medical, Dental, Vision (Free medical plan option for employee)
• 401k with 4% company match
• PTO, Paid Holidays, Paid Parental Leave
• Company provided laptop, monitor, and headset.
• Schedule includes working weekends and having 2 weekdays off. Shift is starting between 11am-1pm CT. (Swing shift)

Job Duties:
• Answer inbound calls and schedule service appointments
• Respond to and resolve voicemail messages, abandoned and missed calls from customers
• Respond to customer requests (email, webchat, text) to resolve issues
• Deliver call scripts clearly, be compelling, and personable
• Adhere to the company's plan for resolving customer complaints quickly and favorably
• Maintain and update customer database with complete and accurate information.
• Communicate with dispatch to ensure customers receive 5 Star Service
• Provide additional support to the team as needed

What you need:
• HS Diploma or GED
• 2+ year of customer service experience in a phone based role
• Experience working in the home services industry preferred
• Multitask by completing phone and computer work simultaneously
• Capability to type at least 40 WPM
• Proficiency with Microsoft Office or Google Suite
• Clear, kind, and energetic phone presence
• Ability to work fast paced and remain organized
• Must be a U.S. Resident Apply Job!

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Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.

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