Apply Now: Customer Support Specialist | Paradigm | Remote
Key Job Details:
- Start Date: Immediate openings available
- Position: Customer Support Specialist | Paradigm | Remote
- Location: Remote
- Compensation: a competitive salary
- Company: Workwarp
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What is the role? You are responsible for communicating with clients to resolve inquiries in a timely manner. You will work with clients to answer questions, identify bugs, and resolve issues. You will relay feedback to our product and development teams and be the voice of our customer to mitigate client requests and issues professionally. In this role, you will:  Responsible for providing high level support via Phone, Chat, & Email  Identifying and resolving client issues/concerns  Establish customer relationships  Improve client retention  Diagnose bugs  Communicate customer issues/requests to development team  Working with the latest cloud support systems such as Intercom, Salesforce, JIRA, etc  Other duties as assigned  Work hours will be 10 am  7 pm EST/ 9 am  6 pm CST/ 7 am  4 pm PST Qualifications  2+ years customer support experience  2+ years SaaS environment experience  Knowledge in the legal industry advantageous  Knowledge with SalesForce, Intercom, JIRA, G Suite Who is the ideal candidate?  Must be patient, empathetic, and have great communication skills  Data driven individual  Strong interpersonal skills to work collaboratively with different departments  Comfortable with technology and learning new software  Ability to handle escalated customer issues  Self-motivated, diligent, and can inspire others  Excellent verbal and written communication skills  Organized, detail oriented, and able to manage multiple tasks  Must be personable and enjoy working in a client-facing role  Able to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical Why should you join Paradigm? Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. More than 50,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law. With four world-class all-in-one legal practice management platforms  PracticePanther, Bill4Time, MerusCase, and LollyLaw  in addition to payments and accounting solutions powered by Headnote and TrustBooks. Paradigm empowers lawyers across the spectrum of practice area, geography, and business needs. At Paradigm, we are fast-paced, ambitious, and unified by a common vision to build the best legal technology products in the world. Benefits/Perks  Competitive salary  Paid vacation + sick and parental leave  Remote working flexibility  Budget for home office improvements  Company culture that encourages work / life balance  100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants  Bi-annual company retreats and many other fun activities to bring our team together (physically or virtually) as often as possible! Apply Job!Â
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If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
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