Apply Now: Patient Care Customer Service Evenings & Weekends
We're looking for a high-impact individual to join our team as a Patient Care Customer Service Evenings & Weekends REMOTE! Based in Remote, this position puts you in a prime location for professional and personal growth. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is benchmarked at a competitive salary.
Â
Â
OVERVIEW: Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com JOB INFORMATION: Summary We are seeking a dedicated Patient Care Coordinator for our Sleep Central (After Hours Call Center) Murray, KY Operations. In this position you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information and placing the order in a timely manner. Pay is $16 plus a Quarterly Bonus opportunity  100% REMOTE Work from Home day one of employment  Must live in the US and live within 60 miles of any Rotech Location  This position requires you to work five days a week. This includes every Saturday and Sunday as well as three evening shifts during weekdays starting at or after 4:00pm Central time. Schedules vary and can be discussed during the interview process. Essential Duties and Responsibilities  Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling  Obtains medically necessary documentation  Processes patient orders through On-line Pharmacy system  Resolves tracking issues and reschedules shipping orders for patients  Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure  Verifies orders are complete  Performs other duties as assigned QUALIFICATIONS: Employment is contingent on  Background investigation (company-wide)  Drug screen (when applicable for the position)  Valid drivers license in state of residence with a clean driving record (when applicable for the position) Education and/or Experience  High school diploma or GED equivalent  Experience in medical field and administrative record management  Strong customer service background Skills, Knowledge and Abilities  Effectively communicate in English; both oral and written  Helpful, knowledgeable and polite while maintaining a positive attitude  Interpret a variety of communications (verbal, non-verbal, written, listening and visual)  Maintain confidentiality and practice discretion and caution when handling sensitive information  Medical terminology  Multi-task along with attention to detail  Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division  Self-motivation, organized, time-management and deductive problem solving skills  Work independently and as part of a team Physical Demands  Requires sitting, walking, standing, talking or listening  Requires close vision to small print on computer and or paperwork Machines, Equipment and Technical Abilities  Email transmission and communication  Internet navigation and research  Microsoft applications; Word and Excel  Office equipment; fax machine, copier, printer, phone and computer / tablet  Understanding use of all applicable home medical equipment and supplies ROTECH INFORMATION: Benefits  401k  Medical, Dental and Vision  Life Insurance and Disability  Generous Paid Time Off and Paid Holidays  Employee Discount Program  Employee Recognition Program  Bonus and Incentive Opportunities  Mileage reimbursement (when applicable for the position)  Telephone reimbursement (when applicable for the position) Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to,Sign into your account All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc. Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Remote Skills: Administrative Management, Apnea, Background Investigation, Call Centers, Communication Skills, Copying Machines, Customer Support/Service, Detail Oriented, Diabetes, Disability Insurance, Documentation, Driver's License, English Language, Fax Machines, Healthcare, Healthcare Customer Service, Healthcare Quality, Home Care, Housekeeping/Cleaning, Life Insurance, Mathematics, Medical Equipment, Medical Products, Medical Records, Medical Terminology, Microsoft Excel, Microsoft Word, Multitasking, Order Processing, Organizational Skills, Patient Care, Pharmacy, Physical Demands, Presentation/Verbal Skills, Printers, Problem Solving Skills, Shipping/Receiving, Tablet PC, Team Player, Time Management, Ventilator, Wound Care About the Company: Rotech Healthcare Inc. Apply Job!Â
We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Apply To This Job