Apply Now: Remote IT Support

Your next career move could be with workwarp as a Remote IT Support! We believe in flexibility; this hybrid role lets you balance your time between our Remote office and home. This position requires a strong and diverse skillset in relevant areas to drive success. You will be compensated with a competitive salary for your time and effort.

 

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Fully Remote $18 per hour, Temp to Hire, Benefits available through Temp period! Call Center Helpdesk Support Tier 1 Helpdesk Technician We are looking for a customer-focused Tier 1 Helpdesk Technician to join our IT support team. This role will be the first point of contact for end-users needing technical assistance. The Tier 1 Technician will respond to incoming support requests, troubleshoot basic issues, and escalate complex cases to higher-tier support as necessary. This position requires strong communication skills, technical aptitude, and the ability to work efficiently in a fast-paced environment. Job Duties: • Answer, assess, and prioritize incoming helpdesk requests through phone, email, and ticketing systems. • Troubleshoot common IT issues, including hardware, software, and connectivity problems, following established procedures and workflows. • Resolve technical issues at the Tier 1 level and provide clear instructions or documentation to users. • Escalate unresolved issues to Tier 2 or other relevant IT support levels with complete and detailed documentation of steps taken. • Keep users informed on the progress of their issues, ensuring a timely and effective resolution. • Accurately record issue details, actions taken, and resolutions in the ticketing system for future reference and reporting. • Document recurring issues to help identify potential areas for process improvement. • Perform routine system and application health checks, reporting abnormalities to senior team members. • Assist in maintaining inventory of IT equipment and software licenses. • Contribute to the helpdesk knowledge base by documenting common issues and solutions. REQUIREMENTS • High school diploma of GED required. • Associates degree or IT Certifications Preferred • 1-2 years of experience in IT support. Previous helpdesk experience is a plus. • Basic understanding of computer systems, mobile devices, and technical troubleshooting. • Familiarity with operation Windows Operating System and remote desktop tools. • Knowledge of ticketing systems. Service Now is preferred. • Strong verbal and written communication skills • Ability to work independently and manage time effectively. • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Apply Job!

 

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