EFAST2 Customer Service Specialist II
A new position has opened up at workwarp for a EFAST2 Customer Service Specialist II! Join our team in the heart of Remote and enjoy a dynamic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. Your contribution will be valued, with a compensation package starting at a competitive salary.
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Customer Service Specialist II Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting ERISA Filing Acceptance System 2 (EFAST2), a system used for the submission, receipt, and processing of the Form 5500 Series Annual Return/Report. These forms must be filed each year for employee benefit plans to satisfy annual reporting requirements under the Employee... Retirement Income Security Act (ERISA) and the Internal Revenue Code. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. Our work depends on an EFAST2 Customer Service Specialist II joining our team to provide expert customer service to employee benefit plan administrators and others on behalf of the U.S. Department of Labor (DOL) and the Internal Revenue Service (IRS). HOW A CUSTOMER SERVICE SPECIALIST II WILL MAKE AN IMPACT  Consistently demonstrates effective telephone communications with the EFAST2 filing public  Provides clear and concise information to EFAST2 callers  Exhibits strong problem-solving capabilities with the EFAST2 filing public  Works independently with accurate results that meet contractually required performance standards  Receives and utilizes regular feedback from supervisors and quality team for continuous improvement  Maintains positive attitude and works well under pressure  Escalates complex questions to more experienced specialists and government agencies  Uses software applications to receive calls, document questions and responses, and access resources  Excellent attendance is required to provide consistent, reliable support during hours of limited coverage, including single coverage WHAT YOUÂLL NEED TO SUCCEED:  Education: High School Diploma/GED  Required Experience: 1+ years of related experience (call center or helpdesk)  Security Clearance Level: Ability to attain Minimum Background Investigation (MBI) public trust clearance, including travel to a U.S. Department of Labor approved USAccess location for fingerprinting and PIV (Personal Identity Verification) card issuance  Ability to demonstrate a minimum of 20 WPM typing speed  Ability to communicate effectively in both written and verbal English, displaying professional phone demeanor and email etiquette  Ability to acquire knowledge quickly through self-directed learning and individual training  Ability to provide unscripted responses to effectively communicate information  Excellent interpersonal and organizational skills  Ability to collaborate and work as a member of a team  Working experience with Microsoft Office, including Outlook, Word, Excel, and Teams  Preferred Skills: Working experience with Salesforce (or other CRM) and a knowledge base or content management system  Location: Remote or hybrid. Adequate and reliable internet connection is required. Computer to be supplied by GDIT.  Must be able to obtain a MBI Public Trust Clearance  Hours: Monday through Friday, 10:30 AM to 7:00 PM CT (excluding federal holidays) GDIT IS YOUR PLACE:  401K with company match  Comprehensive health and wellness packages  Internal mobility team dedicated to helping you own your career  Professional growth opportunities including paid education and certifications  Cutting-edge technology you can learn from  Rest and recharge with paid vacation and holidays Apply Job! For more such jobs please click here!Â
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