Spanish Speaking Client Care Consultant for Online Payment Platform - Full-time

Patrique Mercier Recruitment FR is thrilled to announce a fantastic career opportunity for a Spanish Speaking Client Care Consultant within the evolving Online Payment Platform sector. This position is fully remote and offers the chance to be part of a dynamic team dedicated to providing top-notch service to Spanish-speaking clients. If you are passionate about customer support and have a keen interest in online payment solutions, we would love to hear from you! Key Responsibilities • Deliver exceptional customer support to Spanish-speaking clients via phone, email, and chat. • Address inquiries regarding payment transactions, account queries, and technical issues related to the online payment platform. • Educate clients about the services and tools provided by the platform, ensuring they can optimize their experience. • Proactively resolve customer issues by troubleshooting problems and providing effective solutions. • Keep records of customer interactions and issues for continuous service improvement. • Work closely with cross-functional teams to enhance the customer support experience. • Adhere to compliance and security protocols to maintain client confidentiality and safety. Requirements • Fluent in both Spanish and English, with excellent verbal and written communication skills. • Prior experience in customer service or support roles, specifically in the online payment or financial sector, is an advantage. • Strong knowledge of online payment systems and financial transactions. • Outstanding problem-solving skills and a proactive approach to customer care. • Ability to work independently in a remote environment while being adaptable to varying customer needs. • Familiarity with support tools and software, including CRM systems. • Commitment to maintaining a positive customer experience and reputation. Benefits • Private Health Insurance • Training & Development • Performance Bonus • 2 Extra Salaries Per Year Fully Paid Training • Fully Paid Relocation Package ( flight, transfer and hotel ) • Free Greek Lessons, discounts and other perks Patrique Mercier Recruitment FR is thrilled to announce a fantastic career opportunity for a Spanish Speaking Client Care Consultant within the evolving Online Payment Platform sector. This position is fully remote and offers the chance to be part of a dynamic team dedicated to providing top-notch service to Spanish-speaking clients. If you are passionate about customer support and have a keen interest in online payment solutions, we would love to hear from you! Key Responsibilities • Deliver exceptional customer support to Spanish-speaking clients via phone, email, and chat. • Address inquiries regarding payment transactions, account queries, and technical issues related to the online payment platform. • Educate clients about the services and tools provided by the platform, ensuring they can optimize their experience. • Proactively resolve customer issues by troubleshooting problems and providing effective solutions. • Keep records of customer interactions and issues for continuous service improvement. • Work closely with cross-functional teams to enhance the customer support experience. • Adhere to compliance and security protocols to maintain client confidentiality and safety. Requirements • Fluent in both Spanish and English, with excellent verbal and written communication skills. • Prior experience in customer service or support roles, specifically in the online payment or financial sector, is an advantage. • Strong knowledge of online payment systems and financial transactions. • Outstanding problem-solving skills and a proactive approach to customer care. • Ability to work independently in a remote environment while being adaptable to varying customer needs. • Familiarity with support tools and software, including CRM systems. • Commitment to maintaining a positive customer experience and reputation. Benefits • Private Health Insurance • Training & Development • Performance Bonus • 2 Extra Salaries Per Year Fully Paid Training • Fully Paid Relocation Package ( flight, transfer and hotel ) • Free Greek Lessons, discounts and other perks Apply Job! Apply to this Job