Patient Account Representative-Call Center/Customer Service (REMOTE)

We have an exciting opportunity to join our Revenue Cycle team as Patient Account Representative II Call Center/Customer Service. This is a remote position supporting two of ScionHealth's facilities.

The Patient Account Representative II Call Center/Customer Service uses excellent communication skills to answer questions or obtain information from customers, be that patients, other... departments, insurance companies, or outside vendors as support to the hospital, physician group, or system while adhering to HIPAA compliance. Update and document financial data within the designated system when in contact with any customers to ensure accurate reimbursement. Must have computer skills with basic knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook. Basic knowledge of general accounting/bookkeeping skills. Adheres to policies, procedures, and regulations to ensure compliance and patient safety.

Examples of Responsibilities:

· Responsible for making or answering phone calls to or from hospital and/or physician group customers.

· Maintains required levels of productivity and quality while managing tasks to ensure timeliness of analytic report resolution.

· Uses identified and known resources to accomplish analytic report follow-up, including payor websites, provider service lines, analytics and correspondence.

· Participates in A/R clean-up projects or other projects identified.

· Takes ownership of assignments; and other duties as assigned or requested.

· Communicates and listens effectively with internal and external customers; effectively understands instructions and shares knowledge.

· Cooperates and interacts with supervisors, peers, other departments, and all customer groups demonstrating our commitment to service .

· Provides training to new or existing staff as directed by leadership, when necessary.

· Works to identify ways to reduce calls or wait times, which will increase customer satisfaction.

· Demonstrates leadership qualities and initiative amongst peers and coworkers.

· Other duties as assigned.

Education and Experience:

· High School Diploma or GED Equivalent (required)

· One or more of the following systems or applications: Epic, SSI, Microsoft Excel, and Microsoft Word (preferred)

· 1-2 years previous customer service experience (preferred)

Knowledge/Skills/Abilities:

· Ability to communicate effectively verbal and written.

· Ability to work independently.

· General Accounting and bookkeeping skills.

· Strong customer service and interpersonal skills.

· Knowledge of medical billing and medical terminology

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